Director, Fairmont Gold
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

As a Professional Leader, you will lead yourself through: positive orientation, self-development self-management, problem solving and decision making. You will lead others through: leading and engaging with your team, developing others and communicating effectively. You will lead the business by: being guest-focused, forward-thinking and planning, business awareness and business improvement.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What is in it for you:

 

• Employee Assistance Program (EAP)
• Extended Healthcare Plan Coverage
• Opportunity to develop your talent and grow within the Company and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• All Heartists Travel Program for stays at properties world-wide

What you will be doing:

• Ensure the needs of guests are being anticipated, and the high level of service is being maintained by the department
• Hiring, training and development of the team, including Fairmont Gold Supervisors and Pantry Attendants 
• Establish and maintain effective communication with all the hotel departments, highlighting Fairmont Gold and any VIP guest arrivals to ensure proper delivery of services to all guests.
• Provide performance evaluations for all the Fairmont Gold team
• Develop and maintain contacts within the city, which will ensure first class services to Fairmont Gold and other hotel, guests (i.e. restaurants, entertainment, air/ground transportation etc.)
• Develop and maintain relationships with loyal, regular and VIP guests
• Monitor and analyze opportunities that exist for process and service experience, considering guest feedback and trends delivered in person and through Voice of Guest tool
• Responsible for scheduling, payroll and labour cost management. Also responsible for establishing efficiency standards for all tasks
• Responsible for monitoring and controlling food and beverage costs and par stocks
• Responsible for taking initiative to develop new menu and service offerings for guests, taking into account seasonality and market trends
• Conduct on-going preventative maintenance on all Fairmont Gold rooms to ensure that they meet set standards
• Prepare month end financial summary
• Assist in the preparation of budgets and forecasts for the Fairmont Gold floor
  
  Your experience and skills include:

• A minimum of two years, as a Front Desk Manager, Fairmont Gold Manager or Restaurant Manager at 4 diamond hotel 

• Proven employee relations skills
• Recognized commitment to Guest Service and exceeding guest expectations
• Excellent leadership, written/verbal communication and interpersonal skills
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
• An operational knowledge and proficiency in Property Management sytem and Microsoft Office 
• Degree or Diploma in Hospitality Management is an asset

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift
• Occasional standing, kneeling, pushing, pulling, lifting

Your team and working environment:

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Note: Must already be legally entitled to work in Canada to be considered for the position

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS