Director, Global Accounts, Meetings & Incentives

Senior position integral in the success of the Corporate Team by securing Meetings and Events programs in support of the Accor Brands. In charge of developing Global Strategic & Key Accounts by increasing market share and revenue through:

• Generating agreed upon room night revenue as outlined in the annual goals
• Building effective long-term relationships through a customer centric approach 
• Leveraging Accor’s global network capabilities to implement the account strategy worldwide
• Federating key internal contributors and external players  
• Developing a high level of expertise recognized by the client to bring differentiating service value  
• Being fluent in AccorHotels sales methodology as outlined with the ability to use these skills with internal and external customers to bring positive outcomes

What is in it for you:

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended heathcare plan coverage
• Opportunity to develop your talent and grow with the Company across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Developing close relationships with Client C-Level and key decision makers to increase Accor’s weight / position
• Qualifying client needs, expectations, and directions to define the value proposition, and ensuring a proper delivery of agreements 
• Keeping abreast of business global trends and bringing differentiating value by providing insights, market expertise and innovative solutions 
• Developing relationships and animating the account’s third-party network to influence positively Accor’s position across market segments 
• Maintain memberships in appropriate industry associations and organizations.
• Defining and implementing a clear account strategy to improve the presence and revenue of Accor at a global & regional level
• Playing a role in negotiations as required
• Developing account penetration and identifying new business opportunities 
• Developing business plans and defining actions using Accor’s methodology & processes
• Ensuring a successful submission of the AccorHotels value proposition during the RFI and RFP phases.
• Ensuring selection and deal closings
• Mobilizing and driving key contributors involved in the customer’s experience: operations / hotel managers, revenue management, distribution, booking etc.

Your experience and skills include:

• Senior experience in Strategic Account Management (8-13 years’ experience in the field)
• Bachelor’s degree or equivalent
• International experience 
• Ability to address & sell at C-Level (including within Accor)
• Ability to analyze its full client business environment to lead a 360° strategic approach when applicable
• Meetings and Events expert (Strong Meetings & events business knowledge)
• Experience in handling complex commercial and contract negotiations 
• Knowledgeable in revenue management and distribution channels
• Very clear understanding of business environment  and stakeholders
• Ability to streamline complex sales processes
• Strong leadership skills to mobilize, coordinate and insure commitment of non-related contributors 
• Very high level of English (both written and spoken) 
• Excellent communication and presentation skills 
• Excellent interpersonal relationships
• Creative problem solving 
• Project management skills: organize, structure, and monitor internal and external contributors
• Strong organizational skills
• Proficient with Microsoft office applications: Excel, PowerPoint, Word. Knowledge of Salesforce is preferable but not mandatory.

Your team and working environment:

• This job will be based at the North & Central America Regional Office in Toronto
• This job requires international travel and participation to events (up to 25% of the time)

Note:  Must already be legally entitled to work in the United States to be considered for this position

Our Commitment to Diverity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS