POSITION SUMMARY

• This leadership position is responsible for program management for the LSG Global Commercial CRM transformation. Primary responsibilities include developing and implementing a comprehensive CRM transformation strategy and program execution plan; Commercial Information Technology leadership; sales force effectiveness; and driving greater customer value, competitive differentiation, sales team productivity, and customer experience. Key internal partners for this role include the Group Global Commercial leaders and IT partners

Key Responsibilities:

• Deliver global commercial CRM transformation to enable our sales teams with process & systems ecosystem and solutions that improve business value and maintain business continuity during the change.
• Drive sales force effectiveness and productivity enhancements through data gathering/analysis; identify trends and develop/drive actions/tactics
• Create and translate the strategic global CRM transformation strategy into executable roadmaps through strong program management including:
  • Structure and governance
  • Process and metrics
  • Organization and operations
  • Technology enablement
  • Capabilities and change adoption
• Foster business and IT collaboration to achieve global CRM transformation vision across LSG Global Commercial, though a highly matrixed environment
• Enable a more consistent, integrated and scalable sales team member enablement and customer experience, optimized by consistent processes and supported by common systems
• Own the resource management process and work collaboratively with peers to ensure resources are planned and allocated appropriately and proactively address resource constraints
• Manage investment strategy across the Global Commercial stakeholder team and facilitate the trade-off discussions
• Be an active participant and influential member of the Global Commercial Process and Operations team, as well as, the commercial technology team

Minimum Qualifications:

• Undergraduate degree required; an MBA or equivalent consulting/working experience is strongly preferred, services background preferred
• Minimum of 10 years of progressive career growth in sales operations, and experience leading a CRM or other commercial process/systems transformation and implementation and/or in a business transformation leadership role; experience in life sciences industry desirable, experience with Siebel and SFDC preferable
• Experience developing analytics tools for sales force effectiveness
• Outstanding relationship management and influence capabilities
• Experience working in a multinational company with demonstrated ability to lead effectively and drive results in a matrixed management operating environment
• Excellent strategy, planning and execution skills with proven ability to drive results
• Strong industry knowledge of project management principles with a demonstrated ability to adapt approaches and lead global implementations and change management programs
• Effective communicator (verbal, written and presentation), with a demonstrated ability to influence through a straight-forward style of communication with a strong client support orientation and ability to influence across a broad spectrum of stakeholders
• Highly developed business acumen; an ability to recognize opportunities and capitalize on them
• Experience planning, scoping, and managing large scale projects, including performing detailed cost/benefit analysis
• Ability to understand, analyze and assimilate complex issues, draw correct conclusions and formulate clear strategy and policies
• Able to travel up to 30% domestically, Europe and Asia