Director, Sales and Marketing

At Fairmont Hotels & Resorts, our Sales & Marketing professionals are ambassadors of the engaging service and authentically local experiences we offer in places of unrivalled presence. As Director, Sales & Marketing, your leadership and vision will foster an engaged team in support of maximized market share, operating results and guest satisfaction.

Hotel Overview: Nestled along the shores of the legendary Yangcheng Lake, Fairmont Yangcheng Lake is a luxury five star resort with over 80 hectares of lush parkland, recreation facilities and Yue Feng Organic Farm. The hotel features 200 guest rooms with lakeside views plus an additional 25- room VIP villa, 1,600 square meters of function space, a Willow Stream Spa and Health Club and 5 Food and Beverage Outlets, including high-end signature Chinese Restaurant.

Summary of Responsibilities:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Direct and manage all activity related to the Sales department, ensuring all service standards are followed
Responsible for all Sales Colleagues’ achievement of individual goals
Direct all Sales and Marketing initiatives for the hotel
Provide guidance and direction in the development of segment action plans
Be responsible for account management of key market segments
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
Review sales contracts, considering the number of rooms, average rate and total revenue objectives of the hotel
Participate in select sales activities both on and off property
Set individual room revenue and/or room night goals
Manage any Sales Incentive Programs
Ensure the integrity of key accounts, the key prospect data base and monitoring of the sales software programs for accuracy and thoroughness
Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
Balance operational, administrative and Colleague needs
Follow departmental policies and procedures
Follow all safety policies
Other duties as assigned


Qualifications:

Previous senior leadership experience within sales required
Computer literate in Microsoft Window applications andor relevant computer applications required
University/College degree in a related discipline required
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in China