About Bentley Systems

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geosciences software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $800 million in 172 countries.

www.bentley.com

 

 

 

Director, Services Operations and Reporting

Location:  This position has the flexibility to be based from a home office, EST preferred

 

Part of Bentley Systems’ Global Controllership function, the Director, Services Operations and Reporting is responsible for managing the Bentley’s Global Services Operations team to support effective and efficient delivery of Professional Services to Bentley’s users and to drive assurance around the completeness and accuracy of revenue reporting for such services.  This position currently manages three direct reports and a global team of over 25 colleagues.  This is a hands-on role, with high exposure to various senior management throughout the company.   Successful candidate will have a demonstrated history of progressive management experience and an ability to succeed in an a high-change environment. 

 

The Services Operations team is comprised of three functional groups, Services Operations, Services Governance, and Project Control Analysis with a primary focus on ensuring project administration services are provided in a timely, efficient, and effective manner, and in accordance with all Company policies and procedures.  The Director, Services Operations and Reporting is responsible for defining and improving operational processes, tools, and procedures and also serves as liaison between departments in order to optimize departmental interfaces and utilization of Bentley resources, and to improve and streamline processes.  Lastly, the Director, Services Operations and Reporting will be responsible for further establishing a robust analysis function for Bentley’s growing professional services offerings, whether delivered via the User Success group or the Cohesive Companies, Bentley’s digital integrators. 

This position is accountable to the Senior Director, Technical Accounting, Revenue and Reporting.

 

Responsibilities:

• Manage, coordinate, and administer operational resources to support execution of the Bentley portfolio of projects with regard to performance and user satisfaction
• Global responsibility for project administration and ensuring overall standards, processes, and controls for administrative tasks are met.  Escalates potential issues promptly.
• Develop concise and repeatable reporting that drives insight into professional services related performance.
• Provide actionable intelligence to Senior Management regarding both projected and actual financial results.  
• Work collaboratively with various cross-functional leadership to drive successful outcomes.
• Manage performance, report progress, and initiate actions to ensure work is performed within specified processes among the Services Operations team
• Provide thought leadership and proactive support to services project managers and practice leaders
• Actively contribute to the evolution of Bentley professional services processes, support, standards, tools, and technologies
• Ensure successful continued operation of the company’s internal controls over financial reporting specific to the Services Operations team.
• Lead special projects, internal initiatives, and professional development activities
• Regularly interact with and mentor Services Operations colleagues. Periodically evaluate the competency of each direct report and development of suitable professional development to raise individual competence. Ensure that the same periodic evaluation of indirect reports occurs.
• Liaison with external auditors
• Manage integration related activities related to acquired companies

 

Qualifications:

• BS Degree in Finance, Accounting, a technical field, management, or equivalent working experience
• CPA, CA, MBA preferrable
• Minimum of 10 years of business experience at least 5 years’ experience in a management position, preferable in a professional service and/or training organization
• Excellent analytical and organizational skills
• Strong project management skill set.  PMP or similar designation preferrable. 
• Demonstrable experience in a customer service leadership role
• Excellent oral and written communication skills with energy, presence and sound influencing skills using an assertive and confident approach, and the ability to work and communicate with stakeholders at all levels of the organization
• Experience in building and managing teams with demonstrated ability to build consensus and motivate others
• Ability to accept and work in a goal-oriented environment; organizing and prioritizing tasks to achieve agreed goals 
• Familiarity with one or more of the following is also desirable: 
• Project management tools such as Microsoft Project 
• Professional Services Automation tools 
• Reporting tools such as QlikView 
• SAP 
• Willingness and ability to learn other tools and environments 
• Must be a self-starter and have the ability to work well under pressure
• Proven ability to work well in a fast-paced, deadline-oriented environment
• Commitment to process improvement and the ability to think “out of the box”
• Requires sitting or standing at will while performing work on a computer. The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling and meeting functions.
• This role requires infrequent travel to a Bentley office location post COVID

 

What We Offer:

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

#LI-Remote

#LI-KF1

Equal Opportunity Employer

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law and EEO is the Law Supplement documents provide additional information about your rights as an applicant under the law.

 

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination https://prod-bentleycdn.azureedge.net/-/media/files/documents/careers/bentley-eeoaa-statement-of-policy.pdf?la=en&modified=20211005082651

 
Bentley participates in e-Verify / Bentley participa en e-Verify / Right to Work Notice https://prod-bentleycdn.azureedge.net/-/media/files/documents/careers/e-verify-poster.pdf?la=en&modified=20210929150033

 
Request an Accommodation

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com.