• Designing maintenance strategies, procedures and methods;
• Planning and scheduling planned and unplanned work;
• Diagnosing breakdown problems;
• Carrying out quality inspections on jobs;
• Writing maintenance strategies to help with installation and commissioning guidelines;
• Directing, instructing and supervising maintenance technicians and fitters;
• Liaising with client departments and customers;
• Ensures liaison with relevant government agencies to ensure compliance of various statutory requirements.
• Ensures spare parts and material available at all time in stores by proper planning.
• Ensures guests requests are met within hotel policies and service standards.
• Develops systems and procedures which ensure safety for customers, employees, plant, machinery, and property.
• Defines service standards regarding maintenance in all areas of the hotel and ensures adherence to these.
• Prepares preventive maintenance schedules and ensures adherence.
• Directs budgeting process for all capital expenditure in order to ensure that the properties are maintained to the best industry standard.
• Identifies and develops new equipment and materials to enhance the product quality.
• Identifies and inducts environment friendly systems and equipment.
• Develops an overall plan and strategy for optimizing use of energy.
• Takes a lead role in emergencies.

 

Administration

• Ensure that all records of maintenance and testing are kept for reference.
• Controlling maintenance tools, stores and equipment;
• Perform all tasks as directed by the Management. Participate in related project teams
• Ensures proper functioning of work request system through desk attendants.
• Ensures proper record of leave applications and attendance.
• Recommends changes in system and procedures to increase efficiency and improve service.

Customer Service

 

Financial

• Prepares budgets for Engineering.

• monitoring and controlling maintenance costs;

• Optimizes savings in energy expenses by implementing energy conservation programs

• Monitors consumption on a daily basis and advises Director of Engineering.

• Monitors expenses on a regular basis.

 

Operational

• Monitor steam production and supervise operations and maintenance of the heating plant.
• Maintain the steam and chilled water distribution system from plant to each building.
• Direct shifting of boilers as conditions warrant, properly laying up off-line boilers.
• Direct preparation of chillers and related equipment for start up and supervise proper lay up and cleaning of equipment at end of season.
• Direct water treatment programs for steam and chilled water production and distribution

• Recommends changes in methods, equipment, staff to improve departmental standards and productivity.

• Coordinates and prioritizes maintenance activity of rooms & public areas with housekeeping department.

• Directs the organization of work within the department, including assignments, time schedules and vacations.

• Ensures adherence to company & hotel policies by departmental employees.

• Ensures that all renovated areas are as per required standards & specification, prior to taking over from projects.

• Constantly monitors key performance indicators for the department and takes corrective action, as and when required.

• Attends to any legal cases pertaining to Engineering department.

• Ensures department employees are fully trained through constant OTJ.

• Ensures career development and succession planning for subordinates.

• Recommends hiring, promotion, disciplinary action, performance-related salary increments for all subordinates.

• Ensures department employees are fully trained on all hotel systems, procedures to ensure safety requirements.

• Counsels subordinates in personal and work related matters.

• Motivates and encourages team building in Engineering Department.

• Keeps abreast of latest developments in Hotel engineering.

• Takes decisions on all operational and staff matters that are outside the responsibility of subordinates.

• Maintains excellent relations and professionalism among all subordinate staff.

• Stays in contact with staff in the department, managing through example.

• Maintains a high level of visibility through frequent trips through all the areas to practice “management by walking around”.

• Communicates, shares information with, and inspires all departmental employees using various formal & informal channels.

• Responsible for inter-departmental relationship at all levels for a smooth hotel operation.

• Builds positive relationship with consultants, contractors, & suppliers.

 

 

 

Personnel

Other Duties

• Interacts with Contractor / Supplier to develop new product and alternative
• Stays in contact with staff in the department, managing by example.
• Maintains open door policy and encourages team work with subordinates.

 

Occupational Health & Safety

• Ensures proper upkeep of fire safety system.
• Ensures government regulations for boilers, electrical installation, environmental issues etc., are strictly followed.

 

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.