JOB SUMMARY

Position Critical Tasks

• Managing Event Management Operations and Budgets
• Works with the management team to develop and implement the business plan and long term strategies for event operations.
• Establishes and monitors measurable goals for the department.
• Champions all standards, policies and procedures in the Event Operations departments.
• Oversees the execution of event logistics for all events.
• Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.
• Ensures function space and corresponding heart of the house areas are cleaned and maintained.
• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Participates in MVP audits and level certification for all technicians.
• Ensures employees maintain required certification.
• Assists with implementation and execution of all event related corporate initiatives and promotions.
• Managing Profitability
• Ensures department is working within budget and adjusts expenditures according to revenues.
• Maintains awareness of current trends in event management and integrates into the operation in a timely manner.
• Reviews effectiveness of event operations annually and makes appropriate adjustments.
• Ensuring Exceptional Customer Service
• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events.
• Maintaining Relationships with Property Stakeholders
• Communicates effectively with property departments outside of Event Operations.
• Maintains a strong working relationship with guests/clients, vendors and competitors.

Management Competencies

Leadership

Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.

Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.

Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results - Focuses and guides others in accomplishing work objectives. 

Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.

Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Event Planning - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems 

Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards. Willingness to adhere to internal company standards.

General Event Management - The ability to have a working knowledge, understanding of polices, procedures and standards of the event management department to include, event planning, event operations and event technology for different types of events.

Banquets - Have a working knowledge of service standards, procedures and techniques for executing banquet event orders to include banquet /meeting room set up and strike, banquet design, and banquet beverage set-up and controls.

Event Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.  

Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.  

Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Provides excellent service, builds trust, anticipates and meets the needs of internal or external customers. Takes ownership of customer issues or problems and takes action to bring to quick resolution.

The associate is confident, innovative, genuine, intuitive, and live the JW Marriott Core Values.

Always applies the JW Marriott brand Symphony of Service standards: e.g. pause and engage, two hands delivery, escorts guest towards direction 5 steps, uses elevator etiquette, Indicates directions using Outstretched arm and Open Palm, uses "Allow me" when completing tasks

Uses confident verbal and body language (smiles, stands up straight, makes eye contact, firm hand shake) with a graceful and sophisticated delivery, always using guest/internal customer name

Displays pride in professional image and behavior; understands how proper grooming, etiquette, hygiene impact the luxury guest experience; Complies with dress/uniform and brand grooming standards

Exceeds expectations in the resolution of guests’/internal customers’ issues

Demonstrates pride in knowledge of locale; looks for opportunities to share uniqueness of our destination

Demonstrates a commitment to protect the privacy, safety, and security of guests, each other, and the hotel