Job Title

Sofitel New York is looking for a Director of Front Office who is an enthusiastic, hospitality-oriented professional that will oversee all front desk operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of the Front Desk and among other departments. 

 What is in it for you?

Employee Discount Travel Program

Employee Assistance Program (EAP)

Extended heathcare plan coverage

Opportunity to develop your talent and grow with the Company across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

The Director of Front Office is responsible for overseeing and managing the operations of the Front Desk, Guest Relations, PBX, Guest Services, Bell, Door, Concierge and Night Audit.  This person will lead, coach, set clear goals and expectations for our Ambassadors, and ensure that the level of customer service delivered to the guest is consistent with our Sofitel Luxury Standards. Seamlessly integrating Front Office Operations with Sofitel internal

Your experience and skills include:

Candidate must possess a minimum two-year managerial experience in a luxury hotel along with strong organizational skills and the ability to work independently. Excellent verbal and written English skills; second language a plus, French preferred. Excellent interpersonal, communication, organizational, and computer skills. Willingness and ability to work a flexible schedule to meet business demands. Assist with additional projects or requests as needed as well as:

• Experience managing union team
• Must have a strong understanding of operational controls, budgeting, forecasting, and scheduling
• Ability to train and develop team members
• Must be a team player and enjoy working on and with teams of people
• Be a champion of Sofitel Values and adhere to the highest standards of professionalism
• Ability to work well in stressful and high-pressure situations
• Requires a mix of analytical and communication skills on a daily basis
• This position is Not Remote. 
• The hotel is unable to assist candidates in obtaining work authorization documents. 
• Visa Requirements: Must be legally eligible to work in the United States:

 Your team and working environment:

Ideally, situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms including 52 suites provide a haven in the midst of the hustle and bustle of the city. 

With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.
 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

 Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/