Director of Front Office Operations

Department:  Front Office

Purpose:     To oversee all areas of operation relating to the guest experience for Front Desk. Manages the front of the house activities. To oversee all systems and controls aspects of the Front Office. To manage the lobby store, inventories, cleanliness and sales. To manage, schedule, train the guest Service Agents & Night Auditors. To oversee the development of all Front Office Hoteliers.

Reports to: General Manager

What you will be doing:                       

• Maintain standards of guest services and a consistent guest experience as documented by Guest Index, Trip Advisor, and AAA ratings, and according to Novotel’s standards.
• To ensure that the Front Desk and PBX departments operate at peak efficiency to give a maximum utilization of guestroom availability in attaining high occupancies and with minimum overbooking.  To ensure the accuracy of the Front Desk, PBX records with direct and open lines of communications to other departments within the hotel.
• Through proper Front Office rooms merchandising procedures, to ensure management of the rate structure, via Reservations and Front Office salesmanship, and meet or exceed average rate goals of the hotel as well as total rooms revenue.
• To ensure all Front Office systems and controls procedures comply with corporate policy and procedures, as evidenced by "Goal" Audits, and minimum levels of bad checks and bad debts.
• To ensure all Front Office payroll costs and other expenses are properly monitored and controlled in accordance with hotel budget.
• To maintain open and clear communication with all internal departments.
• To ensure accurate occupancy forecasting.
• In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.

What is in it for you:

• Competitive Salary & Benefits
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Your team and working environment:

• A passionate and inspired team that creates unique experiences for all they meet.
• We recognize and celebrate our team and individual success 
   

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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