Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. 

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.  Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! 

 

What’s in it for you:

• Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

• As the Director of Guest Services, you will provide leadership and guidance to a diverse group of Ambassadors with varying personalities while building engagement and a sense of value for the team members. 
• As the leader of a department that often has the first and last impression with the guest, you will assist in creating a warm and welcoming reception upon arrival, and a fond and sincere farewell upon departure. You will exercise good judgment and a strong intuition to anticipate the needs of the guest, and ensure your team is able to do the same. 
• Provide feedback to the team and assist in the development of your Ambassador's skills. Use your leadership to ensure your team is set up to successfully and seamlessly create a desirable experience for our guests!
• Collaborate with co-managers and assist where needed; this role may call for you to wear “many hats”, both on the floor and assisting with office duties, paperwork and attending interdepartmental meetings. 
• Monitor quality and guest satisfaction scores. Develop and implement procedures and practices will support your team and positively impact the guest experience.

 

      Your experience and skills include:

• Excellent communication,  organizational and problem solving skills that allow you to lead and coach your team effectively
• An ability to work under pressure while maintaining a sense of poise and professionalism. It is crucial that this is also the tone you set for/expect from your team members - leading by example is imperative in establishing a successful department!  
• A can-do, positive attitude that enables, empowers and inspires others
• An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members
• A desire to learn and grow and a fast paced, challenging, exciting environment