Job Title

The Director of Housekeeping is required to have a proven background in housekeeping with demonstrated ability to drive guest satisfaction, financial results and employee engagement.  He/she must have the ability to motivate and lead a vibrant and diverse team while managing to the cleanliness and performance standards of the property.
 

 What is in it for you?

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended heathcare plan coverage
• Opportunity to develop your talent and grow with the Company across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• The Director of Housekeeping is responsible for the following:
• Oversees the operational activities of the laundry and housekeeping departments
• Manages budgets according to occupancy and forecasting, schedules staff accordingly
• Implements guidelines, policies, and procedures for their operating departments
• Guides operations and establish a work environment to achieve goals and objectives
• Manages performance issues that arise within the respective operating departments
• Be an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
• Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees/managers according to company standards
• Effectively communicates with ambassador
• Conducts a daily briefing with ambassadors on current key activities
• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
• Ensures compliance with local health and safety regulations
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction

• Be an inspiration to all hotel staff to achieve luxury levels of performance
• Interacts in a positive way with other departments to ensure a luxury guest experience
• Must be an example of the Sofitel Values, brand standards, and a champion of grooming and appearance guidelines.

 Your experience and skills include:

Candidate must possess a minimum four-year managerial experience in a luxury hotel along with strong organizational skills and the ability to work independently. Excellent verbal and written English skills; second language a plus, French preferred. Excellent interpersonal, communication, organizational, and computer skills. Willingness and ability to work a flexible schedule to meet business demands. Assist with additional projects or requests as needed as well as…

• Experience managing union team
• Previous upscale hotel supervisory experience along with strong organizational skills and the ability to work independently
• Must have a strong understanding of operational controls, budgeting, forecasting, and scheduling
• Ability to train and develop team members
• Must be a team player and enjoy working on and with teams of people
• Be a champion of Sofitel Values and adhere to the highest standards of professionalism
• Ability to work well in stressful and high-pressure situations
• Requires a mix of analytical and communication skills on a daily basis
• Willingness and ability to work a flexible schedule to meet business demands - Need to keep a good balance between the “urgency” of hotel operations and the long-term anticipation required for the designing the strategy.  This position is Not Remote.
• The hotel is unable to assist candidates in obtaining work authorization documents. 
• Visa Requirements: Must be legally eligible to work in the United States

 Your team and working environment:

Ideally, situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms including 52 suites provide a haven in the midst of the hustle and bustle of the city. 

With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

 Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/