Director of Housekeeping
Inspiring and engaging. As a Director of Housekeeping, you will show your leadership and interpersonal strengths to maximize the Housekeeping Operations, and ensure an exceptional guest journey.

What is in it for you:

 

Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies.

Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

Lead and manage all aspects of the department and ensure all service standards are followed with friendly and engaging service. Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.

 

Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working. Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.

Manage all activities of the housekeeping staff. Establish and maintain a regularly scheduled cleaning program (floor care, hard cleaning, mattress flipping, etc.).

Scheduling, payroll, purchasing, inventory, staff evaluation, and budget procedures. Manage Assistant managers and supervisors.

Manage lost and found. Inspect work of employees.

Participate in MOD program Perform all other related duties as requested. Conduct a staff meeting with supervisors on a weekly basis with minutes to Human Resources. Develop agendas and conduct monthly department staff meetings.

Your experience and skills include:

Service focused personality is essential and previous leadership experience required. Prior experience working with Opera or a related system.

Proven ability to build and maintain good relationships with all stakeholders. Communicate thoughts, actions and opportunities clearly with strong networking skills. Ability to lead by example, believe in a strong team culture and set the scene for high performance.

Your team and working environment:

A seasoned group of colleagues work in this department, each with a pleasant smile and greeting for everyone. Excellent coordination within the Rooms Departments to drive a memorable guest journey.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS