Director of Housekeeping

The Fairmont Chateau Lake Louise is looking for a dynamic leader who is highly organized and capable of providing leadership, guidance and direction in achieving the hotel’s vision and mission with a young, energetic workforce. Reporting to the Director Rooms Division, the Director of Housekeeping will be responsible for the overall cleanliness, detailing, servicing, resources, care and maintenance of all guest rooms and public areas within the hotel. They are also responsible for the growth of the department in relation to guest service and colleague satisfaction. Let’s take your career to new heights.

To learn more about our lifestyle and location visit our website: www.lakelouisejobs.com

What is in it for you:

• Experience living in Banff National Park in the iconic location of Lake Louise
• Subsidized staff accommodation provided on-site for full time status
• Access to our Lifestyle Program activities
• One duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:  

• Manage strategic planning and implementation processes for the Housekeeping department
• Maintain ownership and awareness of the departmental operating budget
• Ensure effective resource allocation, including scheduling and vacation planning
• Establish goals, measurements and results for the department
• Effectively recruit, select and develop an effective team
• Promote high morale through recognition and removal of identified barriers
• Coordinate the delivery and installation of new FF&E for renovation projects
• Maintain awareness of industry trends and implement enhancements to products and services
• Track and address all guest comments and concerns
• Ensure rooms and service standards are implemented and audited for quality and consistency
• Develop and update job descriptions and standard operating procedures for the department
• Develop and maintain files on furniture, seating, and bedding for guest rooms and public areas, including equipment that relates to five-year capital plans
• Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas
• Oversee effective performance management processes
• Monitor and revise departmental health and safety tools including WCB and WHMIS training programs
• Comply with all safety regulations, promoting a clean and safe work environment
• Communicate effectively with the Maintenance department regarding guest rooms and public areas
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Your experience and skills include:

• 3-2 years of previous Hotel Rooms Division leadership or management required
• Department Head experience in a hotel Rooms Division an asset
• University degree or college diploma in hospitality management an asset
• Strong communication skills both written and verbal
• Proficient in the use of relevant software an asset (eg. Microsoft Office, Micros Fidelio Opera)
• Proven ability to successfully lead and motivate colleagues
• Highly organized and energetic, with a proactive approach to getting the job done
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to multitask and work with minimal supervision
• Ability to maintain high service levels under pressure
• Ability to consistently stand and walk through out shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.