Director of Leisure & Luxury Sales - Fairmont Royal York & Chateau Laurier
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Responsible for the KEY Leisure and Wholesale Accounts for the Fairmont Royal York & Fairmont Chateau Laurier in the leisure and wholesale markets
• Synergize client relationships and activities to optimize revenues
• Develop and execute plan of sales activities to achieve all objectives outlined in the annual marketing plan to exceed personal sales goals, monthly, quarterly, and annually
• Building and maintaining relationship with key travel agency partners (Virtuoso, Amex Fine Hotels & Resorts, Signature Travel, etc.) as assigned
• Building and maintaining relationship with key Wholesale partners as assigned.
• Responsible for the development of new business for both hotels
• Proactively develop relationships with local partners and establish a reputation for the hotel within the community
• Develop lead sources and rapport with key personnel, ACCOR Global Sales Office sellers, on property sellers, and assigned client base
• Ensure rate negotiations are within the established parameters
• Prepare weekly, monthly, quarterly and annual reports as required
• Develop and implement quarterly action plans utilizing strategies and long term goals based on market and competitive intelligence
• Organize and participate in appropriate sites, FAM’s, and industry trade shows
• Coordinate and financially manage effective sales trips and appointments within assigned markets, including timely follow up and trip reports
• Maintain active membership in industry related organizations and associations pertaining to market
• Be an active member of the Revenue Management team to determine strategies to optimize revenue opportunities, and implement initiatives to drive revenue
• Utilize computer software applications to effectively track, solicit, book and follow up on accounts in a proactive manner
• Work closely with hotel operational departments to ensure exceptional service delivery
• Support and encourage positive team approach
• Implement directives as outlined from the Area Director of Revenue, DRM, Director of Sales & Marketing/Regional Director of Sales & Marketing
• Uphold the highest standard of internal and external customer service at all times
• Perform any and all other tasks as assigned

Your experience and skills include:

• Minimum of five years hotel sales management experience required at a senior level, in the leisure & wholesale market
• Minimum five years experience selling for a luxury hotel brand
• Experience working in the International market is an asset
• Bachelors Degree and/or Hotel Management Degree is an asset
• Ability to develop relationships with all levels of clientele, and interact with people from different cultures and backgrounds
• Astute attention to detail
• A passion for exceeding client expectations
• Highly organized, results-oriented with the ability to work well under pressure
• Excellent written, verbal and interpersonal communication skills essential
• Strong account management and contract negotiation skills
• Computer literacy in various applications including Opera, Word, Excel, Power Point is required
• Ability to understand and interpret financial data
• Positive attitude and supportive, team based approach towards the attainment of the hotel’s short and long term goals
• Ability to travel and work flexible hours and days

Physical Aspects of Position (included but not limited to):

• Occasional lifting and carrying up to 20 lbs 
• Occasional kneeling, pushing, pulling, lifting 
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Frequent sitting throughout shift

Your team and working environment: