Director of Operations

Fairmont Dallas is looking for a passionate Director of Operations. Reporting to the General Manager, you will provide leadership and strategic planning to all operational departments in support of our service culture, maximized operations and guest satisfaction.

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

 

What you will be doing:

• Oversee the operational areas of the hotel, including but not limited to Food and Beverage and Rooms Divisions
• Lead and support all operational departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
• Actively involved in the recruitment process of leadership positions within the operating departments
• Maintain product and service quality standards to exceed guest expectations and ensure all brand essentials and standards are in place and executed consistently
• Champion and support the Hotel’s Service Excellence Committee and Planet 21 Committee
• Ensure full compliance to Hotel operating controls and legislation
• Champion employee engagement and promote a collaborative and inclusive environment
• Ensure resolution of escalated guest concerns

• Ensure ongoing mentoring, coaching and development of the Operational team & Department Heads
• Work a schedule that reflects the business levels and needs of the hotel
• Follow hotel policies, procedures, service standards and safety protocols. 
• Other duties as assigned

Your experience and skills include:

• Previous experience in a senior leadership role, within a similar hotel brand required
• Extensive hotel operations experience required with strong leadership background in F&B division
• Demonstrated knowledge of budget planning and financial controls
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• Proven ability to manage change and lead strategic planning efforts
• Strong business acumen and demonstrated success in driving performance 
• Passionate to grow, and to develop self and others
• Service focused personality and passion for hospitality
• Proven ability to build and maintain good relationships with all stakeholders 
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Driven by Service Excellence

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

 

Your team and working environment:

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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