Job Title

The Director of Operations is in charge of monitoring and directing all departments inside the hotel to meet revenue, profit and customer satisfaction targets. She/he keeps track of overhead expenses, incident reports, department requests, purchase reports and accounts payable and receivable to meet financial goals. Requires excellent communication skills and the ability to put guest satisfaction first.

What you will be doing:

This position’s responsibilities include but not limited to:

• Create and implement methods to guarantee that guests have a great experience that exceeds guest satisfaction expectations
• Collaborate with front office, food and beverage, and other department heads to ensure that operations are running smoothly
• Maintain complete knowledge of the hotel's inner workings, including room rates, rooms operations, hotel policies, availability, and profitability strategies
• Conduct revenue management audits for all department budgets, including purchase journals, expenditures, capital requests, labor, and present reports to general manager
• Incorporate guest satisfaction into staff meetings, with a focus on coming up with new methods to enhance performance over time

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
• Discounted Food & Beverage

Your knowledge, Skills & Abilities should include:

• Bachelor’s degree or equivalent experience in a related field
• 5+ years of experience in the hospitality field, preferably in a full-service hotel
• Proven track record of managing a team in a hospitality or hotel management role
• Excellent leadership skills, analytical skills, and communication skills
• Proficient computer skills and knowledge of Microsoft Office

Your team and working environment:

We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit:

https://careers.accor.com/  

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS