Now’s our time to inspire the future of healthcare together. Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. Join our team now at Siemens Healthineers as Director of Quality at Customer Service JOB LOCATION: Cary (NC), US This is a role well suited to an ambitious professional, looking for the next step in their career. As a Director of Quality, you will be responsible for the effectiveness, maintenance and continuous improvement of the regional CS Headquarters Americas processes as part of the global CS Quality Management System. As Head of the CS QT AM team you will represent CS QT AM internally within CS AM, act as the regional QT interface to BA/BLs/HZ and Countries/Zones for CS quality related topics You will ensure regulatory compliance to our CS processes as well as for all our CS service offerings You will manage the CS QT AM process support; drive global QT process ownership for globally aligned processes while ensuring quality targets You will lead the local audit management in alignment with the CS global audit plan for internal, external and supplier audits as well as participate in audits You will support our CS strategy and contribute to continuous (process) improvement You act as a role-model to live HPS and our SHS New Ambition priorities You will support the Countries in the AM region in the implementation of ARTDs This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers You have excellent knowledge of Quality and Process Management requirements relevant for Siemens Healthineers worldwide medical device business (e.g. ISO 13485, FDA 21 CFR 820 QSR, EU MDR) You are an experienced auditor with the supporting qualification (according to ISO 19011) You have been a committed leader of a quality or regulatory team You have been able to gain knowledge and experience of Siemens Healthineers business and products, specifically with Customer Service processes Required skills to have for the success of this role Master’s degree or equivalent experience with several years of experience as Quality Manger in the medical device environment. Excellent analytic skills, organizational and quality orientation with focus on results Strong process and change management skills across functions and sites, supported by a learning aptitude Showing a high flexibility by self-prioritization of projects and tasks under changing job requirements Team- und project management capabilities, with a given ability to motivate Sovereign handling of (internal) customers and supplier (also in difficult situations) Strong intercultural sensitivity and collaboration Excellent communicational skills Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full vaccination for all new hires by their start date. (Note: Accommodations may be requested for certain medical or religious reasons). At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 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