Director of Revenue Management

Fairmont Orchid is seeking a passionate leader with experience in a luxury hotel environment to fill the position of Director of Revenue Management. The Director of Revenue Management is responsible for leading the hotel RevMax team in determining strategic vision with the goal of promoting revenue growth generation to support the hotel's brand positioning and image.

What is in it for you:

• Experience the beauty, culture and adventures that await on Hawai’i Island
• Competitive extended benefits package including medical, vision and dental for full-time permanent status
• 401(k)/retirement savings plan and matching program
• Life insurance
• Opportunities to grow from obtaining professional development through Accor’s exclusive online learning platform
• Duty meal in our staff cafeteria
• Employee Travel Program
• Complimentary access to our fitness center
• Discounts on food & beverage and spa services
• Teleworking available

What you will be doing:

• Responsible for Revenue Management System (IDeaS). Responsible for forecast validation and daily interaction with system and the decisions produced, configuration and maintenance tasks related to the system.
• Maximizes net revenue contribution through a thorough understanding of market segments, booking channels and demand drivers for rooms, food and beverage and minor operating departments. Actively participates in total revenue management and evaluation of business opportunities.
• Comfortable with ownership presentation and engagement
• Operationalizes hotel pricing strategies which are congruent with demand factors, promote integrity and protect long term customer value; through definition and management of rate levels, stay restrictions and other tactics in all distribution channels.
• Monitors segment booking pace in order to determine pricing and availability controls for all reservation distribution sources and implements according to the strategy of the hotel.
• Monitors key indicators of hotel performance and third party intelligence sources to identify revenue opportunities.
• Evaluates booking channel distribution models and opportunities for the hotel.
• Establish and maintain strong relationship with OTA partners by persuading partners to evaluate new strategies in an effort to optimize hotel presence and conversion on third party channels.
• Stay current with industry changes and how it may impact demand.
• Collaborate with the Marketing team to execute e-commerce campaigns to support the hotel strategic marketing plans working within the established budgets.
• Measures and reports on KPIs of all digital marketing initiatives via Google Analytics.
• Tracks and analyzes success of marketing campaigns and works with DOSM and Director of Communications to adjust marketing strategies/budgets where needed based on performance metrics.
• Measures and reports impact and ROI of email marketing initiatives and social media initiatives.
• Collaborate and evaluate potential partnerships with Director of Communications to manage marketing funnel from awareness phase to purchase.
• Responsible for completion of all rooms and revenue forecasting, budgeting and planning to accurately project unconstrained demand and hotel performance in collaboration with the DOSM, Director of Finance, and General Manager.
• Co-lead daily DBR meetings with DOSM and Director of Sales to optimize group segment profit by reviewing leads with a total profit optimization mindset.
• Entertain and manage relationships with hotel clients and partners in an effort to support the hotel's brand positioning and image.
• Responsible for timely and accurate completion of required reporting including but not limited to month end commentary, strategic planning of budget and marketing plans, tracking and analysis of competitive set pricing and yield strategies in collaboration with the DOSM.
• Oversees the in house Reservations Team and collaborating with the Director of Reservations on call conversion, quality of calls and group management.
• All inventory management as well as rate loading
• Mentors Revenue Manager and Analyst to be fully versed in all aspects of Revenue Management and provides guided learning to other team members as needed, so that all areas of the hotel that impact revenue are fully aware of the hotel RM strategies and understand their role in the plan.

Your experience and skills include:

• Three years related hotel experience. Previous experience at a larger luxury resort, preferred.
• Bachelor’s degree and/or Business Administration degree an asset
• Experience in resort locations an asset
• Minimum 2 years Director of Revenue Management experience
• Exceptional communication and interpersonal skills and strengths in innovation and results-orientation
• Proven Leadership skills and experience
• Creative, effective and passionate individual with a high level of professionalism and human relation abilities
• Computer literacy in Microsoft programs (Outlook, teams. ppt), Opera, S&C/SFA experience and administration skills
• Ability to travel and work flexible hours
• Ability to maintain high service levels under pressure

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Orchid indicates that you are able to meet these requirements as needed.

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to Hawaii Island’s iconic coastal wonders. Hike around the world’s tallest mountain, go deep-sea fishing and learn to surf with the pros.
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS