The Crowne Plaza Hong Kong Causeway Bay is managed by the InterContinental Hotels Group (IHG) and; is the first Crowne Plaza branded hotel in Hong Kong. The hotel offers upscale accommodation, authentic cuisine and state-of-the-art meeting facilities with enhanced services. Ideally located at Leighton Road, major business, leisure and shopping facilities in the Causeway Bay area are easily accessible and within walking distance. At the moment, we are looking for team players who are effective, supportive and professional to join our family.

Job Responsibilities

Supervises the overall activities of Front Office, Housekeeping, Health Club and Security operations

Ensures that his/ her subordinate department heads duly understand their roles and responsibilities through proper governance

Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments

Monitors the personnel of these operations to ensure guests do receive prompt, cordial attention and personal recognition

Ensures staff, particularly guest contact personnel, are familiar with IHG Rewards Club members, known repeat guests and other VIPs and provide special attention and recognition

Conducts daily inspection of hotel’s areas including hotel driveway, reception and concierge, guest rooms, guest floor corridor and health club facilities

Attends daily operational briefing of his departments on a rotation schedule to ensure hotel management message are cascaded efficiently and accurately

Participates in the monthly Engineering Plant Room Walk-Through with General Manager, Director of Engineering and Director of Finance & Business Support to ensure the equipment and facilities are in good conditions

Attends the daily operations morning briefing with General Manager, Excoms and Department Heads A to communicate and resolve hotel issues.

Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

Assists in maximizing hotel revenue generation through full utilization of company systems, business processes and specifications.

Achieves budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility.

Job Requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or related disciplines

Minimum 3 years relevant experience in a similar capacity

Strong leadership skills in managing teams to drive for results

Good interpersonal, communication and writing skills

Problem solving, reasoning, motivating, organizational and training abilities

Knowledge of OPERA Property Management System

Proficient in the use of Microsoft Office applications, e.g. Word, Excel and PowerPoint

A high energy level and a passion for achieving results

A passion for delivering superior results

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including healthcare support, pension scheme, hotel discounts worldwide and the chance to work with a great team of people. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.

So why not work somewhere that gives you the freedom to be yourself? Find out more about joining us today by visiting www.ihgjobs.hk, or email your resume to [Apply Now]

We are equal opportunity employer.

All applications will be treated in strict confidence and only be used for recruitment related purpose.

Facebook: @洲際酒店集團工作機會(香港及澳門區)
LinkedIn: @InterContinental Hotels Group
Wechat: @IHG洲際酒店集團菁英會
Weibo: @IHG洲際酒店集團菁英會