·              Maintaining a high level of service culture and engagement within Front Office and Housekeeping;

·                Developing and implementing revenue initiatives;

·                Overseeing the Housekeeping department, coaching to ensure product is in line with guest expectations;

·                Supervise the Front Office Department, set-up SOPs, ensure quality of check-in, check-out, bellman and transportation services

·                Effective liaison and communication of forecasts, business plans and end of month accounting procedures;

·                Effective communication with other departments to ensure a smooth and professional operation;

·                Ability to handle all complaints immediately, courteously and satisfactorily;

·                Relieving the General Manager in his absence.

·                5 years minimum in Front Office/Housekeeping Management within a 4 or 5 star hotel/resort in Cambodia

·                Pre-Opening experience, able to prepare the 2 departments full SOPs

·                A strong customer focus

·                Strong leadership skills, with the ability to engage, train and coach a team to achieve great results

·                Great attention to detail and problem-solving skills;

·                Financial acumen and decision maker

·                Fluent in Khmer, English and basic of Mandarin

·                Deliver on time, always looking for solutions, have a “never say no attitude”

• Access to Accor Academy learning platform
• Employee benefit card offering discount in Accor hotels wordwide
• Quarter KPI and end of year bonus