Administration

• Guide management to formulate and fairly implement appropriate human resources policies and procedures.

 

• Manage the Human Resources department ensuring activities are in keeping with operational stipulations/initiatives of Accor India.

 

• Responsible for preparing the annual Human Resources Business Plan ensuring the objectives fully addresses the business objectives of the hotel and needs of the employees.

 

• Ensure all practices are complete, in keeping with local legislation.

 

• Route documentation to relevant offices in a timely manner.

 

• Overseeing the timely and confidential management of employee data.

 

• Ensure that all departments have a complete set of Departmental Operations Manuals, which are annually reviewed to reflect current standards of performance.

 

• To ensure that an efficient and accurate filing system, both manuals as well as electronically is maintained at all times.

 

• To ensure steps to curtail absenteeism and disciplinary issues and take necessary and timely legal action when required.

 

• To ensure adherence / compliance of relevant legal statues/returns.

 

• To ensure that employee facilities are maintained and cleaned to Accor’s standards of operation, including the Employee Restaurant, Locker Rooms, and Clinic etc.

 

Operational

Recruitment and Selection  

• To maintain a systematic recruitment and selection process, maintaining a database of internal and external candidates for Accor employment, whereby the primary focus is to provide development opportunities and promotions from within the company, with external recruitment as back up.
• To establish an effective external recruitment procedure to obtain the best talents in the market place at competitive, but responsible remuneration packages.

 

• To ensure that the external recruitment takes place through batches so that the new joiners are properly inducted into the system, along with the Orientation Programme.

 

• Ensure that the hotel adheres to approve staffing levels, job titles and organisation structure in accordance with Accor India payroll initiatives.

 

• Ensure that Job Descriptions, Employee Specifications and Task Lists are correctly administered and recorded in employee’s personal files.

 

• Recommends suitable employees for inter-company transfers and maintains regular communication with identified candidates.

 

• Ensure recruitment and advertising reinforces the corporate identity, projects a professional image and is used as a last resort.

 

• Represents hotel in meeting government requirements, coordinating with Department of Manpower, Department of Immigration, Hygiene and Health authorities.

 

• Maintains close relationship with academic institutions and hotel schools.

 

Manpower Planning

 

• Coordinate and update Manpower Plans ensuring that adequate succession planning is in place to satisfy turnover requirements.

 

• Manages hotel Evaluation and Appraisal processes.

 

• Coordinates and approves transfers and promotions at Guest Services & Operations Support and Team Leader level ensuring hotel moves towards Zero Based Staffing Guide.

 

• Review Manning requirements every year before the Business Plan exercise in line with the Business strategies.

 

• To continuously question the ideal mix of Full Time, Contract and Outsourced employees in each Department.

 

Compensation and Benefits

• Research competitive compensation and benefits packaging, benchmarking costs, ensuring the hotel remains competitive.

 

• Coordinate and approve the annual review of organisation charts and benefits grids.

 

• Administer annual salary review proposals ensuring equality and fairness

 

• Manage HR computer systems to effectively manage payroll.

 

• Manage employee insurance programmes.

 

• Coordinate Change of Status processing to ensure accurate payroll reporting.

 

• Manage leave liability in accordance with established policy following the scheduler system.

 

Personnel

• Ensure close and professional relationships are established and maintained between management, employees, Accor India representatives, other Hotels, government officials and the local community.

 

• Represent management in dealings and disputes.

 

• Ensure open communication and transparent management style

 

• Ensure consistent and fair Grievance handling and Misconduct management providing professional counselling and coaching to correct inappropriate behaviors

 

• Ensure that an effective Communications Programme is implemented that maximises employee’s awareness of our objectives, philosophy and operating concepts.

 

• Effectively communicate core values and behavioural standards to all levels of staff

 

• Develop a complete package of employee collateral and learning aides to ensure a high level of professional and personable conduct in keeping with accepted standards.

 

• Ensure the effective dissemination of corporate materials.

 

• With the Training Manager plan and publish Annual / Monthly / Quarterly Consolidation Plan and Electronic Newsletter.

 

• To counsel employees on career prospects, job related and personal matters, discipline etc.

 

• To administrate and supervise the Hotel employee recognition programs as outlined in the Policies and Procedures

 

• To ensure robust Exit Management system

 

• To take employee feedback through Accor talk along with the General Manager and employee feedback surveys.

 

• Take an active involvement in the Welfare, Safety, Development and Well-being of employees providing advice, counselling and truthful, diplomatic feedback.

 

• Provide sufficient training and development opportunities to ensure subordinates are confident, well trained and professionally equipped to deal with the demands of their function.

 

• Ensure high standards of personal presentation and grooming, positive guest interaction and respect shown to colleagues for all employees under your supervision.

 

• Prudently balance the management of resources and standards of service to meet the financial goals of the hotel and the guest expectations levels of our guests.

 

• Respond to changes as dictated by hotel, industry and company.

 

• Exercise responsible management and positively representing the hotel management team and Accor India.

 

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.