Job title: Customer Service Representative

As a Dispatch Agent you will be responsible for processing Customer requests according to the divisional guidelines. You will take care of Customer needs coming on ULS (Unity Lab Services) department through mail, phone and fax.

As an excellent communicator you will answer written queries from internal and external customers regarding orders, quotes, price inquiries, complaints, and manage incoming e-mails from the generic e-mail address.
You will also be required to monitor and provide feedback on any ordering or quoting related issues where applicable.
Part of your responsibility will be identify the right resource/Field Service Engineer representative based on Customer request type.

The skills required will include:

•Excellent communication skills
•Fluent in Italian and English, any additional language will be considered as a positive point of evaluation
•Experience with an SAP System is an advantage
•Preferably experience in a customer quote/order administrator/support role
•Process customer needs according to instructions and internal guidelines/SOPs
•Deal with new account set up and changes
•Must possess excellent administration, organizational aptitude and the ability to plan and time manage various tasks
•Must be able to work effectively both on an individual level and within a team environment
•A high level of accuracy is essential

Minimum Qualifications:

•Experience working in a multi-channel customer service environment
•Track record of being able to multi-task and work in a flexible work environment
•General business acumen
•You are required to be smartly presented at all times and have a professional approach when dealing with customers and key stakeholders
•Experience in Microsoft office/SAP is an advantage
•Demonstrate ability to effectively communicate in Italian and English, both orally and in writing
•Possess excellent problem-solving skills
•A-levels and or degree desirable.

We are offering fixed term contract of 15 months.