This is a full- time position, 8 hour a day/5 days a week on rosters/shifts, Within our Concierge Service, the Dispatch Executive will be required to:

Take charge of, pre-qualify, and acknowledge receipt of requests from users of our concierge service, who reach us through different channels (mobile application and emails) and respect the given deadlines ;

• Ensure the assignment and reallocation of files (banking, assistance, simple or complex concierge service requests : taxi reservations, flower delivery, bespoke travel organization…) to the different concierges ;
• Manage the administrative part relating to these requests by using the available digital tools ;
• In case of need and depending on training, it may be necessary to support the teams by taking calls (incoming or outgoing).

You will join a rigorous and dynamic team, eager to offer its customers a service meeting the very high standards of the luxury sector.

Job Requirements

The ideal candidate will: Possess excellent interpersonal skills in order to interact in a professional manner with different speakers;

• Be able to work independently;
• Be organized and demonstrate the discipline necessary to be able to manage several tasks simultaneously;
• Have a sense of listening and service ;
• Demonstrate strong writing skills ;
• Combine dynamism, perseverance, tact and diplomacy;
• Be proficient in English, both oral and written;
• Be comfortable with computer tools (Email-Internet-Office suite…)

上班地址：长宁区仙霞路99号尚嘉中心3002室(地铁2号线3号线4号线10号线，交通方便）