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In this role, you have the opportunity to

Provide strategic and tactical leadership, counsel, and direction to the Global Business Services Teams, (Commercial and Service) Management teams to ensure customer disputes are processed efficiently, are accurate and transacted within established finance controls and guidelines in order to meet customer’s expectations.

Execute the vision and strategic direction set by executive management. You will communicate company-wide messages and policies to staff to inspire action; as well as, provide direction, vision, and leadership that impacts corporate-wide results.

Lead and develop personnel to ensure continual learning and a positive and productive business environment; in addition to, driving operational performance metrics focused on continuous improvement to ensure goals are met. You will also, ensure the dispute process productivity is measured. Drive performance improvement of the team and related processes.

Act as leader and liaison to the sales team, operations team, and customers to effectively process dispute resolution. Requires business judgment and results-oriented mindset to drive for revenue while maintaining appropriate control points. Ensure timely resolution of invoice disputes. Prioritize and implement continuous improvements using LEAN and other methodologies.

You are responsible for (but not limited to)

• Providing direct supervision and facilitation of daily operations that meets employees, customer and business needs

• Developing the dispute resolution team by providing targeted training and guidance to enhance quality and productivity

• Managing projects and activities that will help prevent disputes upstream

• Establishing and supporting a positive business work environment with an eye to improve Net Promoter Score

• Creating a powerful strategy for process improvement that will deliver short-term results as well as build sustainable differentiation and performance over time

• Executing change management initiatives from NA and E2E strategies

• Challenging the status quo and creating a vision for meaningful long-term success

• Guiding operational improvements such as tool selection, creation and training, process improvements, specialty projects and delivery

• Aligning with the SVP Sales, CFO sales leaders, and Business Transformation Leaders to drive standardized processes from a reporting, analytics, and behavioral perspective

• Defines and recommends objectives, strategy and alignment in each area of invoicing and disputes

• Applies in-depth knowledge of invoicing and disputes processes, IT systems, sales and business market trends, and sales organization to implement innovative strategies, which are aligned with Philips Management Agenda to ensure that Sales, Sector and Philips deliver on commitments

• Other duties as required and/or assigned

You are a part of

Philips’ Supply Chain Management team, which is part of the Global Business Services (GBS) hub in Nashville, TN – responsible for leading operational execution, reducing complexity, and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. The Philips GBS Nashville hub has experienced significant growth in the Greater Nashville area since the original announcement of adding 800+ jobs in 2017. Philips is a global leader in health technology, and we are looking to build the team in Nashville with passionate, inspirational, collaborative, and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2030.

To succeed in this role, you should have the following skills and experience

• Bachelor’ Degree with equivalent experience or directly applicable work-related experience, Master’s Degree preferred

• 8+ years of experience in a commercial/customer facing role directly involving Disputes, AR, AP, or Credit & Collections

• Experience managing, leading and inspiring teams in a large matrix organization

• Working knowledge of CRM environments, SAP and Salesforce preferred

• LEAN Certification preferred

• Experience in supply chain, order management, sales enablement and end-to-end solutions

• Possess excellent verbal and written communication skills and the ability to communicate clearly with both internal and external customers

• Ability to think critically, demonstrate “outside the box” thinking, and meet time sensitive deadlines for customers and resolution of escalated issues

• Comfortable working in a fast-paced, deadline driven collaborative team environment

• Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment

• Complies with Philips’ quality standards, business conduct, and all established processes are followed

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits, and up-to-date training.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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