Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E As a Dispute Resolution Specialist you will be part of the BSC Credit team based in Budapest. The primary purpose is to provide assistance to the customer in relation to conciliations and investigations into unresolved customer claims that are or will be impacting the aged debt or bad debt on trade accounts. You will be required to liaise with key stakeholders and end customers to handle complex investigations providing effective communication and recommendations on root cause mitigation. Your main responsibilities: Support the standard claims management process driving reduction in the overall dispute value for the EMEA division through SAP and Get Paid platforms. Ensure all queries are categorised accurately and documentation is gathered from end customers to support improvement of resolution lead team. Provides guidance to internal customers in relation to handling claims/queries impacting aged debt showing sustained key performance improvements on past due values. Build a strong network and relationship with key stakeholders such as Sales, customer service, in country specialist, plant finance teams and end customer base to support resolution of claims. Implement improvements to the E2E dispute management process in conjunction with the operations in EMEA agreeing on joint SLA’s. Develop & deploy end customer knowledge management database tracking key specifics on how customers manage claims and adapt this learning into the standard process. Provide monthly root cause analytics on claims volumes and reasons that drive process re-engineering recommendations to reduce challenges or new claims throughout the full Order to Cash process. Ensure all credit notes raised for claims are matched within SLA accurately. Manage and facilitate monthly/weekly claims meetings with all key stakeholders driving clearance of claims ensuring all standard Cash flow KPI’s are met and exceeded Qualifications Your essential skills we are looking for: Bachelor's degree, preferably in Finance, Business Management and Administrative or relevant fields Fluent spoken and written English essential, other main European Language’s preferable. Any previous experience in customer support, issue resolution, dispute management is preferable Strong reconciliation and problem solving skills Ability to negotiate effectively to drive resolutions. Strong customer focus and service delivery Strong team player also track record in achieving and exceeding goals/targets essential Experience with Microsoft Office package What we offer to you: Competitive compensation and benefits package (annual bonus, cafeteria, health insurance and many more) Permanent contract in a fast-growing global company Challenging projects in dynamic collaborative team Flexible working solutions are implemented across different EMEA locations We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA We make your perspectives matter - Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to-bottom diversity. Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level. We make your aspirations matter – Eaton encourages internal promotion, whenever possible We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies. We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen We make your voice matter - we value safety and trust. This is a place where you can speak up and be heard. There’s room here for everyone because we believe that every person matters. #LI-IH1 Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Finance/Accounting Region: Europe, Middle East, Africa Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No