• Operational Excellence. Adhering to Standard Operations Procedure, ensure disciplined and quality warehousing operations to satisfy both customer service requirement and internal control target.

• Environment, Health and Safety. Maintain a zero accident working environment. Comply with company and local EHS requirements.

• Cost Effectiveness. Control variable operational cost and look for cost saving opportunities to achieve budget target.

• KPI. Coordinate operations process to achieve both service and productivity KPI targets.

• Training and Development. Ensure staff is well trained in terms of SOP, WMS application and hands on operations.

• Continuous Improvement. Based on KPI and benchmarking, continuously seek opportunities to improve customer service level, operational efficiency and effectiveness.

Operations

• Ensure a smooth cosmetics warehouse operation process through receiving/ inspection, put away, replenishment, pick &pack, and dispatch, while sticking with promised shipping schedule

• Utilize effectively storage space, and plan in advance to cater for ad hoc seasonal requirement and business growth

• Manage virtual/ physical locations and status of bonded/ non-bonded products; ensure physical status and virtual status are fully reconciled and strictly conform to Customs / CIQ administration requirement.

• Ensure inventory accuracy and healthy in terms of quantity, location, quality and shelf life through strict batch management, FEFO, and cycle count

• Set up a sound labeling process to ensure products are labeled within time slot, and ensure labeled / unlabeled status are well maintained in both system and physical products

• Ensure on time and perfect delivery of day-to-day transportation

• Set up KPI to track performance of trucking companies, identify root causes behind service failure, and continuously improve service quality and reliability.

• Keep warehouse and equipment at sound status; maintain environment compliant with GMP standard

• Proactively search for opportunity to improve operational efficiency by closely working with brands and Customer Service and making recommendations to brands for improving order management.

P&L

• Continuously seek opportunity to improve labor productivity and adjust labor usage to respond to seasonal fluctuation.

• Manage transportation cost by well planning route /delivery schedule, minimizing urgent delivery, and by selecting competitive transportation mode and trucking companies.

• Control other variable cost including supplies, utility, etc

• Be responsible for the whole P&L of shipping &warehouse

• New business development, contact negotiations and building customer relations.
• Develop the relationship with Customers Regional Business Manager to support the business development
• Participate and co-develop distribution and logistics business. Including building relationships, contract negotiations and implement contractual obligation

• Set up a team with clear job and responsibility assignment.

• Ensure every team member is well trained based on Standard Operation Procedure

• Build up team morale

• Implement and maintain an open, fair and transparent performance evaluation and communication process.

• Communication

• Generate and analyze monthly service report and delivery tracking report to seek improvement opportunities

• Communicate regularly with Brand teams.