Responsibilities:

• Demonstrates and promotes the company vision
• Apply Good Manufacturing Principles in all areas of responsibility
• Effectively interacts with cross-functional teams
• Independently solves routine problems/issues. Seeks advice/input on more complex problems
• Conducts all activities in a safe and efficient manner
• Joint responsibility with the Project Manager for ensuring that all Fisher Clinical Services activities occur in a timely manner to meet the customer and project requirements
  • Collaborates with internal partners to finalize project specifications. May work directly with client. This may include meetings either at Fisher Clinical Services or at the client’s premises
  • Coordination and communication of all relevant activities, both internal and external to ensure that all services and products are ready as required by the customer
  • Use of appropriate tools to communicate milestones as well as critical path activities and responsibilities
  • Monitors project activities and day to day business
• Creates and/ or supports creation of operational documentation using internal systems. Create bill of materials in GPM and coordinate creation, review and submission of billing packages
• Provides back-up support to the Project Manager
  • Assists in setting up and maintaining study filing systems and maintains accurate records for all work undertaken
  • Timely provision of reports and other information to internal /external customers as applicable
• Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work product delivered to internal and external customers is of a consistently high standard
• Performs investigations and resolves conflict both internally and externally
  • Interacts with Quality Assurance personnel to drive Problem Reports to closure
• Responsible for revenue recognition and verifies final billing information for Accounting Department prior to invoices release
• Actively participates in cross-functional business process improvement activities
  • Recognizes strategic opportunities for process improvements
• Other duties may be assigned to meet business needs
• Minimum Qualifications:
• Degree from an accredited 2-year college / university, recognized professional degree, or transferable experience preferably from a regulated environment
• Proven experience interfacing with customers in a dynamic environment
• Understanding and competent use of SOPs required by company Quality standards
• High level of accuracy and attention to detail
• Excellent organizational, planning, verbal, written, and numerical skills with the ability to analyze and define solutions (problem-solving abilities) and manage multiple tasks to meet strict deadlines
• Strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients
• Strong interpersonal and communication skills to include excellent relationship building
• Excellent communication, organizational skills and project co-ordination skills
• Ability to develop strong customer management skills; proactively anticipates, understands, and responds to the needs of internal or external clients to meet or exceed their expectations
• Proficiency in personal computer applications (e.g., Microsoft Word, Excel, PowerPoint, Outlook)
• Ability to learn and master all internal systems associated with projects (e.g., Salesforce, GPM, Trackwise)

Preferred Qualifications:

• Bachelor’s Degree (B.A. / B.S. / B.F.A.) from an accredited 4-year college / university, recognized professional degree, or transferable experience preferably from a regulated environment
• 1 year’s experience in either logistics or food / pharmaceutical packaging
• 1 year’s experience interfacing with customers in a dynamic environment
• In depth understanding of clinical trials