Eaton’s Electrical Engineering Services and Systems division is hiring a District Operating Center Supervisor to join our team. This position will be based out of our Mississauga, ON facility. Position Overview: Under the direction of the District Manager, this position is responsible to provide and coordinate field service engineering, technical assistance, scheduling and sales support direction to FSR’s and customers in areas of installation, startup, maintenance, repair, training and modification on power transmission, distribution and generation equipment and systems. In this function you will: Directly supervises field service technicians in the Central and Northern Ontario regions to ensure that staffing requirements are met for all jobs. Participates in the commercial review, including back-log management. Deliver technical solutions to customers; performs less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations Assure an effective and skilled staff through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, goal setting, communications, performance appraisal, and conformance to applicable company policies. Provide leadership and direction to ensure professional growth for employees and retention within the district. Serves as customer contact on technical and service-related problems. Participates in strategic planning to support market growth. Maintain and grow current relations with existing customers, as well as focusing on growing new relationships with other municipalities, consultant firms, contractors and distributors. Acts as a technical mentor and back up for field personnel. Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers, ensures proper disposal of hazardous and non-hazardous materials. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Basic (Required) Qualifications: Red Seal Journeyman Electrician or Post-Secondary degree/diploma in Electrical Engineering 5 years of experience evaluating and servicing electrical distribution or control systems Experience with directing and supervising a technical field service team and prior sales experience. Knowledge and practice of safety precautions related to working with electrical equipment Possess and maintain a valid and unrestricted driver’s license. Legally authorized to work in the Canada without company sponsorship Preferred Qualifications: 8 plus years of experience evaluating and servicing electrical distribution or control systems Ability to provide leadership skills to FSR’s; support sales, profit and growth goals, while continually improving quality and customer levels. Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable. Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction. Position Criteria: Customer Focus Problem Solving Time Management Functional/Technical Skills Computer skills What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Engineering Region: North America – Canada Organization: ESSG CA Canada Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 25 % of the Time