Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

ABOUT ABBOTT DIAGNOSTICS:

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

The district service manager has primary responsibility for leading a technical service team to deliver a unique service experience to existing customer base in the assigned geography. Lead the service team to achieve service sales, margin and reference ability goals. Responsible for driving and executing the service strategic initiatives, including predictive and remote technologies.

Territory/Location

• The territory covers the Northwest Region (North California, Hawaii, Washington, Oregon, Alaska, Utah, Montana, Idaho, Wyoming).
• Qualified candidates must be located in the Northwest region and live near a metropolitan city airport.

WHAT YOU’LL DO  

• Recruit, hire and retain top talent:  Proactively and routinely identifies a pool of high potential candidates to fill open and future service positions.
• Defines considers current needs/dynamics of the team and business to define hiring profiles and partners with Human Resources to define recruitment strategies.

Coach and Motivate Employees:

• Work with employee to discuss and expand ways to overcome service business challenges and improve performance (e.g., coaches to the Achieving Service Excellence model, shares best practices).
• Effectively recognize and reward individual and team achievements to reinforce and drive overall performance.
• Utilize incentive plans to motivate and direct the service team by linking service actions to incentives and by allocating service goals that are fair, challenging, and achievable.

Service Team Training & Development:

• Identify ongoing training needs of the individual/team to address service support improvement opportunities to drive customer loyalty, reduce costs and maximize and profitability.
• Sponsor and support an appropriate training plan to ensure new hires quickly and effectively learn the job.
• Facilitates training for experienced representatives to ensure continuous improvement and high-level performance.
• Monitor and reinforce service representative formal training to ensure application on the job.
• Manage Employee Performance: Ensure performance impact goal grades and management documentation are consistent with employee performance.
• Identify performance gaps that require coaching, training, or performance counseling and establish specific action plan to appropriately address.

Knowledge:

• Project, Product, Industry, Market: Ensure adherence to quality and compliance policies and practices. Maintain a strong knowledge of service project implementation, service pricing, Division products, diagnostics industry, and marketplace.
• Identify industry trends and changing market practices and assist team in supporting customers to retain and advance business opportunities.

Business Analysis:

• Coordinate and consolidate a comprehensive analysis of the business and marketplace in the assigned geography (e.g., installed base, new placements, support strategy, risks, opportunity to improve service to retain and develop new business) to support the business plan process and establish short- and long-term goals.
• Routinely analyzes the business to identify emerging trends, risks, and opportunities (implement Proactive/Predictive model).

EDUCATION AND EXPERIENCE YOU’LL BRING  

Required

• Minimum 7 years or an equivalent combination of education and work experience
• Travel 50 to 75%

WHAT WE OFFER  

At Abbott, you can have a good job that can grow into a great career. We offer: 

• Training and career development, with onboarding programs for new employees and tuition assistance  
• Financial security through competitive compensation, incentives and retirement plans  
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs 
• Paid time off  
• 401(k) retirement savings with a generous company match 
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities 

Learn more about our benefits that add real value to your life to help you live fully:  www.abbottbenefits.com  

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. 

Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at http://www.facebook.com/Abbott and on Twitter @AbbottNews.