Eaton’s Electrical Engineering Systems and Services is currently seeking a District Support Engineer to join our team. This position is based in Kennewick, WA, relocation assistance is available for this role. Position Overview: The District Support Engineer will be responsible for overseeing day-to-day operations of the office, including field service manpower, engineering and sales support for the operation. It requires minimal supervision, the Operations Engineer will assist in managing the district’s job schedule and backlog, including preparation of job plans, budgets, schedules, personnel requirements and/or other tasks as required. The Engineer will assist the District Manager and Coordinator in developing short term business financial forecasts, developing and implementing the annual profit plan, and developing cost estimates for proposals and writing negotiations Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: The Operations Engineer regularly works with and provides technical support for Field Service Representatives and Operations Coordinator as they execute jobs. Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others. Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation. Become computer efficient using laptops provided and mastering all required software. Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls. Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers, interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district. Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification. Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer. Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints. Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger Qualifications Required (Basic) Qualifications: 5 to 10 years leading and managing large service engineering projects of complex scope Possess and maintain a valid and unrestricted driver’s license Must be able to work in the United States without corporate sponsorship now and within the future Preferred qualifications: Bachelor's degree in engineering (electrical, mechanical, or engineering technology) Candidate requires minimal supervision to manage the District’s job schedule and backlog Candidate must demonstrate strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities. Demonstrated ability to develop and maintain customer relationships and resolve complaints. Demonstrates financial and commercial knowledge. Strength in leadership and coaching/mentoring of both field and office personnel. Knowledge and understanding of the Electrical and EESS industry, products and solutions. Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations. Position Criteria: Candidate requires minimal supervision to manage the District’s job schedule and backlog Candidate must demonstrate strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities. Demonstrated ability to develop and maintain customer relationships and resolve complaints. Demonstrates financial and commercial knowledge. Strength in leadership and coaching/mentoring of both field and office personnel. Knowledge and understanding of the Electrical and EESS industry, products and solutions. Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations Eaton provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices. The annual salary range for this role is $87,200-119,900. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) #LI-MW1 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 412-893-3600 to discuss your specific need. Only accommodation requests will be accepted by this phone number. All other inquiries related to your job search will not be supported by this phone number. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Engineering Region: North America – US/Puerto Rico Organization: ESSG EESSD Electrical Engrg Svcs Systems Div Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 50 % of the Time