Job Description 岗位描述

• Proficient in the export or import documentation process of the forwarder industry

  精通货代行业进/出口单证流程

• Contact new and old customers and maintain good communication and communication with customers

  联系新老客户，与客户保持良好的沟通与交流

• Follow up Customs Declaration Process - Verify customs declaration documents against bookings and receiving reports, inform customs broker the vessel name & B/L when transferring the documents, follow up all issues happened during customs declaration and record all HXD in-and-out, ask customer service operator to correct documents when finding incorrect information on the documents, in order to make sure smoothness of customs declaration process

  跟踪海关申报进度—根据托书和收到的数据核实报关文件，告知报关行船名航次、提单，跟进解决报关过程中出现的问题。遇到单证出现信息错误时，及时告知客服人员，以确保报关顺利完成。

• Documents checking and Collection - Check destination declaration documents according to SOP, sorting documents and send to operation teams and destination agency, in order to make sure consignees' broker to arrange declaration at destination in time

  单证核实和整理—根据SOP来检查目的地申报文件，将文件分类好后转给操作部和目的地代理，从而保证收货方代理人可以及时安排目的港清关手续。

• Payment Collection - Send invoice to vendor for payment, check gathering status, and late payment to Customer Service Staff, in order to on-time payment received by our accounting department

  款项回收——将发票及时寄给客户，跟进收款进度，如有到期未付款，及时告知客服同事催缴，从而便于财务会计部门及时收到相应的款项

• Data Input - Update invoice & B/L information and provide on-line shipping information to customers

  数据录入—更新开票和提单信息，为客户提供线上信息服务

• Ensure continuous improvement on documentation. Continually improve process of documentation.

  持续改进单证操作方法和流程

• Work as a team to improve efficiency, overall development, and productivity.

  具有团队意识和团队精神，高效完成工作

• Maintain reliable attendance

  确保良好的出勤率

• Actively participate in departmental meetings & training. Assist with training other new joiner employees and providing backup.

  积极参加部门会议和培训。协助新员工入职培训

• Complete other assignments and special projects as requested.Completing other related work assigned by the superior.

  按要求完成其他项目或者特殊任务，并能完成领导交代的其他相关工作

• Handle all kinds of emergencies and report to superiors in a timely manner

处理好各类紧急事情，及时向上级领导报告

Job requirement岗位要求

• At least 3 years’ experience in related freight forwarding covering import / export air and sea freight. Education and experience in shipping/ logistics industry is highly preferred

  至少3年以上货代海运和空运进出口工作经验，航运/物流院校毕业或具有相关工作经验的应聘者优先考虑

• College degree or above, shipping and freight forwarding, foreign trade, English majors are preferred. Good English written skills, has passed CET-4

  专科及以上学历，航运、货代、外贸或英语专业优先，良好的英文书面能力，通过英语4级

• Proficient in freight forwarding documentation process, proficient in freight forwarding business and related professional knowledge

  熟练掌握货代单证操作流程，了解货代业务和相关专业知识

• Familiar with office and other office software; Have some understanding of forwarder software熟练应用办公软件，对货代操作软件有一定的了解

• Experience in the logistics industry, have certain anti-pressure ability, work conscientiously and responsibly, think quickly, have good customer service awareness and communication ability, and have strong coordination ability

  对物流行业有一定的了解，具有相当的抗压能力，工作积极、负责任，反应灵敏，具有良好的服务意识和沟通、协调能力

• Working in a diligent manner with good coordination, communication & basic problem-solving skills

  勤奋工作，具有一定的问题处理、协调和沟通交流能力

• Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect.

  具有一定的专业素养和专业能力，与客户、同事交流和沟通时，热情、积极、尊重

• Display empathy, understanding, and patience with employees and external customers.

  对待同事和客户具有同理心和耐心

• Respond professionally in situations with difficult employee/Vendor/customer issues.

能专业地处理棘手问题

上班地址：吴淞路