Key Result Areas

• Produce relevant and accurate documents in a timely manner, according to the customer profile and location profile.
• Minimize pending queue and incomplete documents at any point of time
• Meet and exceed customers agreed performance metrics in the least cost manners.
• Evaluate, investigate and trouble shoot service issues in order to improve service delivery standards and minimize cost impacts.
  
  
  Roles & Responsibilities

• Ensure and monitor customers requirements are documented , verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements
• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
• Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
• Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Supervisors when there are potential costs impact
• Continuously intensify relationship in order to maintain and protect customers.
• Continuously identify service gaps, make recommendations and implement solutions to enhance greater customer satisfactions.
• Ensure customers reports are timely and accurate

• Tertiary education or equivalent with preferably 1yr working experience in the logistics environment or related industries.
• Able to speak and write in English.
• Knowledge and experience in logistics management, warehousing and distribution and other supply chain-related services are advantages.
• Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels.
• Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency.
  
  
  Requirements

• Passion for service excellence
• Customer focus
• Organization and planning skills
• Analytical problem solving
• Inter-personal skills
• Initiative
• Strong spoken and written communication skills
• Team player with the ability to work independently within deadlines.