WHAT YOU WILL BE DOING:

• Ensure that the lobby and main entrance is kept clean, paying special attention to areas with glass and front doors, as well as emptying ashtrays when necessary. 
• Ensure that all deliveries for customers and colleagues are properly logged and then delivered to their destination in a timely manner.
• Be present in the lobby when not delivering luggage to customer rooms.
• Ensure that all luggage is picked up from customer rooms in a timely manner.
• All other similar and/or equivalent functions, inherent to the professional performance.
• Ensure that all luggage is delivered immediately as instructed by Reception or Concierge and placed in the room in the correct manner.
• Handle clients' property with extreme care.
• Assist with room changes as directed by Front Desk.
• Ensure that all luggage requested by the guest to be kept for a long period of time is stored in the correct manner by handing over its corresponding slip.
• Ensure that guest elevators are only used when absolutely necessary and when deliveries to rooms are of an urgent nature.
• Be aware of all activities and events that are taking place in the hotel to direct guests to the correct place.
• Display an attitude of friendliness, courtesy and sincerity to all customers (both internal and external), making them feel welcome and comfortable, calling you by name at every opportunity.
• Be aware of all restaurants and services in the hotel, being informed of opening hours, type of cuisine and dress code.
• Maintain friendly and cooperative working relationships with other departments.
• Be aware of the departmental calendar and be punctual to start service.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous customer service experience.
• Proficient in English & Spanish (verbal and written).
• Must be able to handle a multitude of tasks at an intense pace, always in constant change while maintaining individual and collective calm of the team.
• Must be flexible with work schedules and willing to work overnight if necessary.
• Must be able to lift the weight established in the INSHT tables.