Doorperson (full-time)
You are the Ambassador of our Hotel, often providing both the first and last impression to our guests. As such your goal is to provide the highest caliber of guest service to the hotel guest on both arrival and departure as well throughout the length of the guests stay. In this role, you should possess the desire to be in the spotlight and thrive knowing that the general public will constantly look to you for both a warm greeting and ability to offer assistance.

Hotel Overview:

Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the city’s world-famous theatre district, vibrant nightlife and Toronto’s best shopping and dining. Ninety years after opening its doors in 1929, Fairmont Royal York continues to be the epicenter of the essential Toronto experience and embodies the true meaning of hospitality. With a grand-scale transformation underway to present a revitalized Fairmont Royal York, the evolution of the hotel’s storied history invites a new generation of visitors and guests to discover this next chapter. With over 1300 guest rooms, 70,000 square feet of meeting and conference space, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing a promising future as Toronto’s leading luxury hotel.

Summary of Responsibilities:
Reporting to the Assistant Guest Services Manager and Director of Guest Services, responsibilities and essential job functions include but are not limited to the following: 

• To report for duty on time with a professional appearance and clean appropriate uniform with all the tools needed to start your shift.
• Greet all guests with a smile and an appropriate hospitality greeting
• To be at your post at all times.
• Greet all guests arriving by vehicle or by foot and clearly direct guest to registration areas.
• Promote Valet parking service to guests arriving by vehicle, while ensure all vehicle keys are clearly identified and stored in locked location.
• Strict adherence to both Fairmont and LQA Service Standard expectations
• Awareness and acknowledgement of all our Fairmont President Club Members
• Ensure all entrances are free and clear of congestion for arrival and departure of guest vehicles. Move and organize vehicles on the driveway.
• Complete thorough walk around of guests vehicles prior to parking at the East Doors Spots and highlights any damage on corresponding valet parking ticket
• To be noticeably positioned at entrances to provide luggage assistance upon arrival, and departure and will assist in the loading and unloading of luggage and ensure that it is sent to the location requested by the guest.
• When requested or anticipated will provide guests with information and answers to questions about Hotel facilities such as; meeting facilities, dining options, local visitor and tourist attractions, and transportation information.
• If unable to provide the required assistance, refer to another resource for successful completion.
• Provide luggage storage by directing guests to the Bell Desk.
• Assist in fire alarms by fulfilling duties as outlined in the Hotel fire response manual.
• Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior to AGSM/GSM and hotel security services.
• In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.