Duty Manager
AccorJakarta rayaUpdate time: January 5,2022
Job Description
Job Description
Work Experience
Benefits
- Is responsible for assisting Assistant Front Office Manager in the overall day-to-day operations of the hotel whilst on duty.
- At all times is expected to lead by example - their behavior, speech and appearance must be without fault. Their treatment of staff must be courteous and discretionary.
- His/ Her guest service standards must be as the benchmark that set the levels to be attained by all hotel staff.
- Ensures that all Front Desk personnel welcoming guests as soon as they arrive with great care and attention.
- Encourages customer loyalty by building friendly, personalized relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
- Has an impeccable attitude which conveys the image of the brand and hotel
Work Experience
- Same position in hospitality at least 2 (two) years.
- Desire to progress within the Hospitality industry
- Sparkling personality, positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
Benefits
- Optimal employee experience and healthy working atmosphere
- Be a part of a Global community of Hospitality industry
- Talent development opportunities
- Corporate Social Responsibility activities
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