Raffles Hotels & Resorts is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends beyond location, decor or amenities. The colleagues are inspired by the Raffles brand promise: “Raffles is an oasis for the well travelled, offering emotional luxury.” Stories of excellence are widely shared and celebrated, creating a sense of pride and inspiration. Together, we are committed to building a highly engaged workforce and creating a great workplace culture.

Raffles Jakarta is located in the central business district within Ciputra World 1, a prestigious emerging commercial club comprising a shopping mall, an office tower, Raffles Residences tower and the Ciputra Artpreneur art museum and theatre.  Raffles Jakarta features 173 well-designed rooms and suites exuding the elegant style of Raffles hotels around the world, and the Raffles Club.  Food & beverage venues include Raffles’ iconic Writers Bar, the innovative all-day dining Arts Café, Raffles Patisserie, and the Dining Room, a venue for bespoke dining experiences. The 2,600 square meter ballroom is one of the largest in Jakarta, and along with state-of-the-art meeting rooms are the city's finest venues for social events and conferences.  For leisure, the hotel offers a Raffles spa, gymnasium, outdoor pool, Jacuzzis, Navina pool bar, tennis courts and a jogging track.  The décor of Raffles Jakarta features unique concepts of art and colours, with inspiration drawn from the distinctive style of renowned Indonesian artist Hendra Gunawan.

“Embark on a unique career experience, a joyful journey of self-discovery” is our talent development motto. At Raffles Jakarta colleagues are passionate about transforming, assisted by the leadership team through mentoring and coaching sessions with great conversations that enable them to feel free to discover and unleash their unique potentials to achieve excellence.

 If you would like to continue your episodes of excellence with Raffles Jakarta and at the same time focus on becoming your better self, consider joining us as:

Duty Manager

 

Summary of Responsibilities

A Duty Manager is responsible for the delivery of Raffles experience at all times. This includes, but is not limited to the following:

• Manage and supervise all tasks of his/her staff

• Communicate with AFOM & FOM on all matters related to guest services & hotel operations

• Provide functional assistance and direction to all departments

• Cooperate, coordinate and communicate with other hotel departments as required

• Ensure guests receive prompt attention and personal recognition throughout the hotel

• Respond to guest needs and resolve related problems

• Supervise and direct Front Office personnel

• Inspect the front of house and back of house regularly for cleanliness and orderliness

• Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff

• Provide input for Front Office meetings and conduct daily briefings

• Promote inter-hotel sales and in-house facilities

• Check billing instructions and monitor guest credit

• Analyze and approve discounts and rebates

• Analyze the rate variance report to ensure rooms revenue control

• Fully conversant with all hotel emergency procedures

• Ensure that front line staff complies with FIT marketing techniques and maximizes sales

• Is fully aware of the Credit Policy

Qualifications

Candidates for this position must be emotionally intelligent team players who are genuinely passionate about generating business and service excellence. They are required to be results-oriented, familiar with common technology for Front Office purposes, and must be able to communicate fluently, verbally and in writing, in both Indonesian and English.