·       Assist the Front Office Manager to supervise the front of the house operations.

·       In the absence of higher management to make decisions regarding operational problems.

·       Coordinate and work closely with all departments regarding daily requirements in the Front Office operations.

·       Ensure guests are given prompt and efficient services at all times by the team members.

·       Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel’s interest.

·       Ensure all arrival and departure VIPs and Suite guests are taken care of such as rooms are ready with amenities and card, receive and escort guest to room.

·       Ensure proper records are maintained and valuable secured in the Front Office Safe Deposit Box.

·       Responsible for the setting up and updating of the DM’s Log Entry.

·       Responsible for all emergency procedures and coordinate closely with the Security Department.

·       Responsible for all Master Keys and Emergency Key which are strictly for their use only pertaining to operation requirements.

·       Liase with the IT Department on any faults of the system at times of emergency.

·       Minimum 2 years of experience in the same position

·       Minimum Diploma III from preferably hospitality

·       Proficiency with Microsoft Office Applications

·       Knowledge of Realta System

·       Well written and spoken English

·       Working in International ambiance

·       Attractive package

·       Surrounding by positive work-mate