Duty Manager (Local Contract)

 

Primary Responsibilities

 

Front Office Operation

 

• Conduct daily briefings and ensure that all pertinent information is well received by team members

 

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

 

• Review, analyze and suggest improvement of work flow and standards at the Front Desk

 

• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

 

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations

 

• Ensure documentation of all guest related issues using the logbook

 

• Sign media and supervise shift handover procedures

 

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

 

• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

 

• Assist Guest Relations in greeting, rooming, and sending off guests

 

• Inspect front of house and back of house regularly for cleanliness and orderliness

 

• Ensure that front line staff complies with marketing techniques and maximizes sales

 

• Check billing instructions, monitor guest credit and act upon any discrepancies

 

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

 

• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

 

• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

 

• Conduct Night Audit Process for hotel

 

Team Management

 

• Provide department orientation and training of the hotel service standards, procedures and programs

 

• Constantly monitor team members’ appearance, attitude and degree of professionalism

 

• Motivate and provides a work environment which brings out the best in team members