1. Respond to customer inquiries and resolve their issues via email, phone, or chat.
2. Assist customers with placing orders, tracking shipments, and processing returns.
3. Provide product information and recommendations to customers.
4. Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
5. Maintain accurate records of customer interactions and transactions.
6. Identify and escalate complex issues to senior representatives or supervisors.
7. Stay up to date with product knowledge and industry trends to provide excellent customer service.
8. Meet and exceed customer satisfaction goals and performance metrics.
9. Continuously improve customer service processes and procedures.

Requirement:
1. Good communication skills in both Chinese and Malay
2. Ability to handle high volume customer interactions
3. Strong problem-solving and decision-making abilities
4. Effective time management skills
5. Ability to multitask and prioritize tasks
6. Detail-oriented and accurate data entry
7. Experience with CRM and ticketing systems
8. Familiarity with Ecommerce platforms and order workflows
9. Flexible availability including weekends and holidays