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ELA Reporting Analyst – Global License Advisory Services

Primary Responsibilities:

• Responsible for delivering high quality, timely and efficient reviews of the ELA software deployment report analyses.
• Analyze ELA terms and conditions in conjunction with the review process to ensure that customers are compliant.
• Provide ELA Reporting data analytics, analysis and measure the success of those outputs and other strategic initiatives. Track and report key performance indicators, utilization and other dashboard metrics to highlight successes as well as to target areas of improvement.
• Maintain expertise in understanding VMware’s product licensing terms and conditions and comprehensive knowledge of VMware’s products.
• Make decisions on completing analysis based on the specific customer contract and report submitted. Each contract and report is unique and requires an analyst who can maintain integrity and apply standard concepts to each specific analysis.
• Work with internal teams to ensure appropriate updates to customers’ records occur in the VMware systems.
• Resolve queries with global customers, account managers, senior sales executives and internal teams in an accurate and timely manner.
• Identify gaps and initiate projects to improve quality and review processes. Identify work streams that can be automated and standardized to maximize efficiency and quality. Identify and transition other processes to the ELA team in India.
• Other projects as necessary.

Qualifications:

• Bachelors in Business Administration, Finance, Law or Accounting preferred. Other majors may be OK with requisite experience.
• Minimum 5-7 years of experience working in License Compliance, Auditing, Accounting or Financial Data Analysis or Sales Operations required.
• Proven ability to review others work, create detailed review comments and deliver associated training to improve quality.
• Experience performing basic commercial contract analysis preferred.
• Strong auditing, analytical and problem solving skills required.
• Experience working successfully within the software/technology sector and in a global matrix-managed environment.
• Strong project management, planning, and organization skills, including ability to handle multiple priorities simultaneously in a fast-paced dynamic environment.
• Continuous improvement attitude and proven competency including a proactive approach to identifying problems and providing and implementing solutions.
• Ability to clearly communicate complex licensing concepts and collaborate professionally with internal cross-functional teams including Sales, Sales Operations and Legal.
• Confidence to interact with all levels; drive to results; team player and professional personality.
• Exceptional interpersonal, written English and verbal communication skills.
• Proficiency using MS Office, especially MS Excel is required. Oracle skills considered a plus.

Location:

• Costa Rica-Heredia

Category : Business Strategy and Operations
Subcategory: Business Process
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Work From Home: No
Posted Date: 2020-05-11

Sales: VMware’s Sales team focuses on two primary goals: helping customers solve their biggest business problems and hitting our bookings targets to keep our company growing and strong. We begin by forging deep relationships with our customers, so we can truly understand their business challenges and opportunities. We help drive their digital transformation by bringing VMware solutions that provide the speed, agility, and efficiency needed to compete and grow in the Internet economy. We also try to make the world a better place by hosting and participating in community activities. Are you inspired by the chance to solve your customers’ biggest challenges? You can make that kind of difference with VMware’s portfolio of industry-leading solutions. Join our team, and you can grow your career and share in the success of an industry pioneer that’s turning companies into truly digital enterprises.

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

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