Position Description: Lenovo is one of the fastest growing technology companies on the planet, with growth outpacing our competition quarter after quarter and we’re growing! Lenovo’s fundamental belief is that life rewards those who Never Stand Still. Every day, every employee at Lenovo is focused on moving forward, rejecting traditional limits, and always seeking a better way. We are looking for the person who challenges the ordinary and seeks to innovate in learning, while also balancing execution. Lenovo is looking for a passionate, and enthusiastic EMEA AR/VR Customer Success Manager to support our customers and make sure that their voice will be fully integrated into our corporate growth strategy. As Customer success manager, you will indeed support customers as they transition from sales prospects to active users of our products by implementing and driving strong BMS structure around the project terms agreed between both parties. Your primary mission will be to drive customer satisfaction, happiness and loyalty while building strong and close long-term client relationships. Creativity, Self-driven, Empathy, Teaming and Tenacity will be key successful leadership skills for this role. This position is an outstanding opportunity for a highly motivated individual with strong project management  skills in emerging technologies. Being an EMEA position, this role will allow flexible location as well as a flexible working schedule. You will be reporting to WW Emerging Solutions Business Development Director What you will do: Project  Management (70%) • Serve as the central point of contact for the on-boarding of new customers. • Establish project plans and strategic planning to achieve the desired business outcomes, providing a centralized view across the teams • Identify needs and coordinate efforts within the internal cross-functional team as well as with the customer project team. • Implement a strong Customer BMS structure by hosting project meetings and collecting progresses, key milestones mapping and help needed. • Provide feedback, advice, project updates to customers as well as to Lenovo leadership team. • Manage deadlines and push the team to ensure timeliness to make sure project plan is on track. • Collaborate closely with Account team members support renewals and expansion opportunities. Customer Satisfaction (30%) • Understand customer feed-back and expectations by communicating with customers, analyze customer health metrics, run NPS and gather other feedback via our Lenovo’s EFM partner • Gauge customers’ levels of engagement with Lenovo and provide feedback to the other teams regarding product and service improvements • Advocate for our customers by connecting the clients’ wishes to the business’ larger strategy. • Represent the voice of the customer to provide input into every core solution, marketing and sales process by collecting key customer strategic needs. • Build a culture of collaboration and best practices sharing to facilitate adoption of the AR/VR technology in the market. #### Position Requirements: • 10+ experience in complex Project Management and Customer Relationship Management (CRM) • Knowledge of project management processes, such as Scrum and Agile (PMP) • Analytics and strategic thinking skills • Organization, presentation and time management skills • Office365 expertise • Ability to lead cross-functional teams • Strong leadership qualities including Empathy, Caring and Listening • Industry knowledge is a plus • Language: English – other languages are a plus. What We Will Offer You: • The opportunity to be an entrepreneur and join a growing business within one of the most forward thinking IT companies •Flat structures and fast decision-making processes •Flexible location as well as a flexible working schedule, working from home •An international team with a high focus on Gender Diversity •Attractive compensation package Lenovo is an Equal Opportunity Employer and welcomes the applications of any employee or candidate. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.