#### Position Description:


As part of the EMEA Services team, you will manage the repair of PC & Smart
devices across the EMEA region.
You will have responsibility for one central depot and also ensure consistent
quality across other repair locations, plus drive improvements across
locations.
You would also cooperate daily with other team members, centralized and in
country vendors, service delivery leads, call center and quality teams.

•             Operational Management
•             Be located onsite within a repair depot
•             Drive process, Cx, operational improvements with the vendor
•             Vendor Management and Relationship / Point of Contact
•             Performance management
•             Cost control analysis
•             Performance reviews
•             Interface to service delivery team
•             Escalation point
•             Collaboration for continuous improvement projects
•             Develop, manage, own and maintain existing and new processes
•             Interface to quality inspection team
•             Collaboration for corrective and preventative action
•             Process controls – cost/quality considerations
•             GEO Project initiatives
•             Customer experience oriented

#### Position Requirements:


•             Strong process experience e.g. LSS, Kaizen
•             Fluent English
•             Fluent Polish, Czech a plus
•             Ability to interact effectively with all parts of the
organization
•             Superior verbal and written communication skills in English
•             Excellent in MS Office – Superior level of MS Excel is required
•             Literacy and Numeracy: Able to demonstrate in depth
understanding of business finance and KPI measurements
•             Well versed in understanding and execution of 5s and 6sigma
•             Great at task execution & problem solving and follow through

Experience
•             Min. 5 years of experience within Vendor Management or Supply
Chain
•             Working in a diverse and global environment
•             Working with and implementing of 5s and 6sigma processes – min
green belt

Knowledge
•             PC (hardware) technical insight
•             Project management experience
•             Ability to read and navigate through complex Business process

Personal attributes:
•             Self-driven, results-oriented with a positive outlook, and a
clear focus on high quality and business profit
•             A natural forward planner who critically assesses own
performance. Mature, credible, and comfortable in dealing with other business
functions
•             Reliable, tolerant, and determined. Empathic communicator, able
to see things from the other person's point of view
•             Sufficiently mobile and flexible to travel
•             Keen for new experience, responsibility and accountability
•             Team-player

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.