Position Description: Lenovo is a multi-billion Fortune Global 500 company and a global technology leader in driving Intelligent Transformation through smart devices and infrastructure that create the best user experience. Lenovo manufactures one of the world’s widest portfolio of connected products, including smartphones (Motorola), tablets, PCs (ThinkPad, Yoga, Lenovo Legion) and workstations as well as AR/VR devices and smart home/office solutions. Lenovo’s data center solutions (ThinkSystem, ThinkAgile) are creating the capacity and computing power for the connections that are changing business and society. Lenovo works to inspire the difference in everyone and build a smarter future where everyone thrives. We are looking for a Customer Analytics & Digital Services Enablement Manager and in this role you will : • Lead the enablement of a data driven end-to-end consumer lifecycle that includes acquisition, engagement, retention and reactivation • Develop new strategies, user experiences and journeys to drive new customer registrations through Lenovo ID • Enable customer engagement through the definition of new digital services initiatives either developed by 3rd parties or built in-house, delivered through Lenovo devices • Implement a consumer-focused Customer Relationship Management / Customer Insights platform across EMEA • Enable the creation, delivery and ongoing optimization of a suite of customer communications that implement CRM strategies across multiple channels • Facilitate and support the overarching omnichannel strategy for customer - centricity • Implement and own customer data between internal systems (CDP / DMP etc’) • Work closely with the Media and Activation team to analyze data and to extract actionable customer insights aimed at improving the overall business performance • Maintain brand standards and tone of voice, ensuring effective communication, with attention to detail and accuracy #### Position Requirements: 10+ years’ experience and demonstrable track record of success in data driven customer engagement, lifecycle management through a combination of digital initiatives and digital services • Strong knowledge of ID-systems, infrastructure, design, data protection and related matters spanning multiple countries and regions • Proven track record in envisioning, designing and developing new digital services, the ideal candidate has also been in Digital Product Management roles in other companies / startups • Knowledge of CRM platforms and ability to drive their set-up and plug-in into suites of digital services • Strong quantitative and qualitative analytics skills • Rigorous about mapping out journeys and understand the impacts of proposed change for every type of customer and every scenario. • Excellent stakeholders management skills, a strong leader with an ability to communicate effectively across multiple levels • Has successfully built and managed teams • A self-starter, able to surf across a complex organization to get things done. Demonstrate an entrepreneurial like mindset and can-do attitude • English fluency both written and spoken an absolute must. A second language a strong plus Location : • Milan or London or Paris What We Will Offer You: • An open and stimulating environment within one of the most forward thinking IT companies • Flat structures and fast decision-making processes • A modern and flexible way of working to combine personal and professional life, working from home • An international team with a high focus on Gender Diversity • Attractive compensation package We are looking forward to discussing this position with you soon! Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.