Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as an RSC Specialist (m/f/diverse) for Atellica Solution Systems within the Remote Service Organisation in the EMEA region.

Your tasks and responsibilities:

• You will provide Atellica Solution technical support to internal CSE and external final customers in a highly sophisticated support team, ensuring “Best-in-Class” reactive, proactive and interactive support to countries in EMEA.
• You will troubleshoot a variety of Hardware and Software issues. The ability to demonstrate a high technical expertise from a holistic system approach is expected.
• You will manage service incidents via the incident management process following Good Documentation Practice techniques whilst fully adhering to service level agreements.
• You will utilize the full potential of Smart Remote Services, including SRS, proactive system monitoring (PSM alerts), remote software distribution/installation, and virus protection/support.
• You will run High level data analysis utilizing remote data analysis tools to perform a holistic Remote Proactive Customer Monitoring, to identify areas of concern. You will develop a holistic plan of action and establish a close work relationship with the country service teams for a successful and timely implementation.
• You will support Atellica Solution Implementation Projects by performing HW/SW installation, SRS/LAS connectivity and System acceptance testing.

To find out more about the specific business, have a look at Atellica Portfolio of LD

Your qualifications and experience:

• You have a college degree or equivalent high-level experience in Bio-medical engineering, electronics engineering, mechanical engineering.
• You have Instrument knowledge and >2 years technical support experience in the field on Laboratory Diagnostic systems.
• Strong all-around IT skills, TCP/IP and network basics knowledge is highly desirable.
• You possess superior analytical skills and knowledge of proven problem-solving techniques.

Your attributes and skills:

• You have superior communication skills both written and oral in Spanish and English. Other additional language skills will be considered positively.
• Furthermore, you have highly developed interpersonal skills, a positive attitude, excellent teamwork, sensitive to cultural diversity and organizational skills is a must.
• You are also willing to travel within EMEA, 30% travel activities.
• You possess a passion for resolving customer inquiries in a timely and professional manner.
• You have a strong customer focus – living the Siemens Healthineers values whilst remaining firmly within the company compliance guidelines.

Our global team:
Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:
Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.
Check our Careers Site at www.healthcare.siemens.de/careers