#### Position Description:


As part of the EMEA Services team, you will be responsible for the repair
operations for Lenovo’s PC & Smart device products across the EMEA region.

Your primary role will be to manage Lenovo’s repair partners in EMEA to
deliver to Lenovo’s contracted performance and quality service levels.

You will have responsibility for multiple central depots located in the UK and
in Central Europe, and will be responsible to ensure a consistent quality of
service for all depots. The role will require you to be onsite regularly at
all depot locations on a regular basis.

You will be responsible for Lenovo’s customers satisfaction, and will be
required to drive service performance and quality improvements, co-operating
daily with Lenovo’s extended service delivery organisation in Europe.

You will also require to collaborate extensively with all other delivery
functions and partners within the Lenovo service delivery organisation, such
as Lenovo’s Parts organisation, Service Delivery Managers, and Lenovo’s
partners delivering Call Centre support.

• Operational Management
• Be located onsite regularly within a repair depot
• Drive process, Cx, operational improvements with the vendor
• Vendor Management and Relationship / Point of Contact
• Performance management
• Cost control analysis
• Performance reviews
• Interface to service delivery team
• Escalation point
• Collaboration for continuous improvement projects
• Develop, manage, own and maintain existing and new processes
• Interface to quality inspection team
• Collaboration for corrective and preventative action
• Process controls – cost/quality considerations
• GEO Project initiatives
• Customer experience oriented

And team leading an experienced, but small high performing team.

#### Position Requirements:


• Proven vendor management experience in manufacturing or repair of IT
products
• Teamlead experience (with a focus on small high performing teams)
• Strong process experience e.g. LSS, Kaizen
• Fluent English and Slovak
• German or French or Polish as an advantage
• Ability to interact effectively with all parts of the organization
• Superior verbal and written communication skills in English
• Excellent analytical skills
• Proficiency in MS Office – Superior level of MS Excel is required
• Literacy and Numeracy: Able to demonstrate in depth understanding of
business finance and KPI measurements
• Well versed in understanding and execution of 5s and 6 sigma
• Great at task execution & problem solving and follow through

Experience
• Min. 5 years of experience within Vendor Management or Supply Chain
• Working in a diverse and global environment
• Working with and implementing of 5s and 6sigma processes – min green belt

Knowledge
• PC (hardware) technical insight
• Project management experience
• Ability to read and navigate through complex Business process

Personal attributes:
• Self-driven, results-oriented with a positive outlook, and a clear focus on
high quality and business profit
• A natural forward planner who critically assesses own performance. Mature,
credible, and comfortable in dealing with other business functions
• Reliable, tolerant, and determined. Empathetic communicator, able to see
things from the other person's point of view
• Sufficiently mobile and flexible to travel
• Keen for new experience, responsibility and accountability
• Team-player

Base gross monthly salary from minimum 3300 EUR and above, depending on
experience + variable part 14% of your annual earnings

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.