Location: anywhere in EMEA region Home office: possible couple days a week depending on local regulations Job Summary The primary function of this role is to lead the EMEA Field Services Technical and Training standardization across all Critical Power Solutions (CPS) product range on behalf the Electrical Services Busines unit. The incumbent of the role will need to build strong partnerships and working relations cross functions with the CPS Business Unit, Country Services Unit’s, System Integrated Services, EHS and Service leadership. This role will lead the co-ordination and alignment of all our Field Service Engineers Standard Work practices, Method statements and Training requirements across the region as well as technical support responsibilities to our key Data center customers in Line with our GPL Strategy. For this role we are seeking an individual who has in-depth Technical understanding of the CPS product range. Job Responsibilities Technical Responsibilities Standardize the design and produce FSE Standard operating procedures (SOP) for all new and existing products across the CPS BU Build the SOP library and ensure all FSE have access to the latest SOPs Own the communication with all necessary departments to provide high quality technical information, including SOPs and service management of Field Service Bulletins (FSBs) Maintain direct links with HPO (Helsinki Plant Operations) and RPO ( Raleigh Plant Operations) and act as focal point for all technical exchange with Manufacturing, Engineering and Support at these facilities. Oversee technical escalations providing support to engineers and customers alike. Drive escalations to conclusion and complete technical reports as necessary. Assist Sales with support of high-profile clients, providing technical advice and attending site visits as required. Work closely with EMEA PMO, advising on commissioning considerations, attending ( Factory Acceptance Tests (FAT) and producing documents for field service execution. Training Responsibilities Plan the “train the trainer” -program Apply a structured change management process necessary to create a strategy to support adoption of the changes required by the program Drive and measures system adoption and establishes a super user group structure that will continue after post implementation Create the EMEA training plan and approach, needs assessment, documentation and training delivery Design and build EMEA Competency matrix Involvement to FSE on-boarding and development program Attend training courses on all company products and any other technical training that would enhance the level of support given to the Service BU. Qualifications Education level required Electrical Engineering bachelor’s degree Years and area of experience required 3-5 years of experience within Field Service Engineering Operations Soft skills Ability to lead in an integrated team environment. Effective communication skills Excellent strategic planning and organizational skills. Strong interpersonal communication skills: Demonstrated ability to build trust and credibility Influencing skills, ability to work through resistance and pushback to change. Strong drive for results is essential, with self-directed leadership, requiring minimal supervision & being proactive. #LI-DM1 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA ETD SERV Services Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes Does this position offer relocation?: No Travel: Yes, 25 % of the Time