EATON is looking for an EMEA Software Support Expert Location: Montbonnot Saint Ismier, FR Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. As a Technical Support After Sales (Software / Connectivity for Uninterruptable Power Supply), you manage escalations coming from internal stakeholders, attend project review for new product development and train Eaton after salespeople You will work within our world class Technical Support Team in our Montbonnot site with a dynamic team of 5 people and work with the sales organisation all across Europe Middle East Africa (EMEA). Job Responsibilities In the technical support you are in charge of 4 main activities: You manage incoming international technical requests (90% e-mails, 10% phone) about Software and Management Cards issues from the Eaton technical support: You are responsible for the analysis and the follow-up of the cases until they are fixed by a performing IT tool You provide an appropriate and rapid response to users by ensuring customer satisfaction When necessary, you lead technical meetings with the Eaton local correspondents, Research & Development and to possibly end customers Time to time, due to complex technical issues, you go to customer site for technical expertise You collaborate fully with the team in place to ensure up-to-date documentation You attend project review for new product development: You bring the technical expertise with the field experience You are the interface with Product management to sum up enhancements required or new needs You train the technical correspondents in Eaton: You are in charge of preparing the training and the evaluation survey You deploy the training for new product launch and for new releases Other responsibilities: You contribute to the continuous improvement of the department You maintain a high technology laboratory for testing and for customer demonstrations Qualifications Education level required: Bac+2. Years and area of experience required: 3 to 5 years of related skills. Technical Knowledge: IT Networking skills Understanding of following protocols SNMP (V1/V3), IP V4/V6, SSL, http, XML Management of Windows tool to capture serial information Operating Systems / Virtualization: Advance user of Microsoft Windows 2003/XP/Vista/2008/7/8, Ubuntu, Linux RHEL / Suse, VMware, Vcenter ESX/ESXi , Microsoft Hyper-V, Xen Citrix, RedHat Good written and spoken English. Soft skills: To be able: To sum up and clarify information coming from different sources. To characterize technically a problem (steps to reproduce / steps to solve) To lead meeting Desired: To be able To capture Network frames from a network analyzer tool (and analyses the problem) (e.g. Wireshark, …) To use debug tools and verbose modes of SW and connectivity tools To develop some simple scripts (bash shell, MS-DOS batch, JavaScript, etc…) to adapt the product behaviour to the customer specific needs. To share the information with others: team spirit Methodical What we offer to you: Competitive compensation and benefits package Permanent contract in a fast-growing global company Challenging projects in dynamic collaborative team We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA We make your perspectives matter - Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to-bottom diversity. Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level. We make your aspirations matter – Eaton encourages internal promotion, whenever possible We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies. We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen Our recent awards: FORTUNE’s 2021 World’s Most Admired Companies list  One of the World's Most Ethical Companies 2021 by Ethisphere  Top 50 Employers List 2020 by Woman Engineer Magazine  Best Place to work for LGBTQ Equality 2020 by Human Rights Campaign  Named to 100 Best Corporate Citizens 2020 list for 13th consecutive year by 3BL Media  100 Best Corporate Citizens list for 11th consecutive year by Corporate Responsibility #LI-EC1 Candidate applying to the vacancy will be subject of the background screening. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA CS DPQ Distributed Power Quality Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No