Position Description: We are Lenovo! We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world. Our innovative high-quality PCs & Smart Devices, Data Centers, Mobile and Smart Office products are designed and built with the customer in mind. And it’s our people who make this all happen- we believe different is better and our strength lies in this diversity. We are now seeking a IT VIP support staff engineer in Millan, Italy, reporting to our IT Director. The ideal candidate will have a solid understanding and experience in desktop technologies, emerging trends, helpdesk management / desktop support, big events and meeting support. Success in the position will require exceptional communication skills, multi-tasking and troubleshooting abilities. Additionally, the IT VIP support staff engineer will work closely with Lenovo executives and their secretaries for fulfill their requirements and manage their expectation properly.  Periodic travel and after-hours work will be required. In this role, your responsibilities will be to: • Oversee the daily activities of a team in a onsite environment, supporting all IT Help Desk functions along with supporting the IT operations department by participating in projects and other tasks. • Participate and take a leadership role in resolving all high severity IT incidents. • Coordinate and/or perform hands-on fixes at the desktop level, including, and not limited to, installing and upgrading software, implementing file backups, and configuring systems and applications. • Support Lenovo big events and Leadership meetings.. • Manage incidents by working with the rest of the IT operational organization, handling escalations, and generating reports for management review. • Track and analyze trends in user’s requests and generate statistical reports and work with the stake-holders to address them. • Prepare and maintain procedures and guides for users and improve user awareness of IT services, by coordinating all training, documentation, and communication initiatives. #### Position Requirements: •  Bachelor Degree or above. •  5 years experience preferred. •  Experience in multi-national corporate setting a plus. •  Good English skill in both oral and written •  Excellent communication skill, with ability to effectively interact with employees at all levels within the organization. •  Good team work capability and customer service orientation. • Problem-solving skills with strong attention to detail. • Strong commitment to enhancing user’s focus; ability to provide timely feedback related to customer service. • Proven ability to manage multiple tasks and effectively handle shifting priorities in a dynamic work environment. • Excellent creative thinking and problem-solving skills. What Lenovo can offer you: • An exciting job with great opportunities for success • A good potential to grow both professionally and personally • You will be a part of the Number 1 PC vendor in the world. • Very nice and stimulating environment • Performance based rewards We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. . We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.