#### Position Description:


At Lenovo we strive to put more innovation in the hands of more people so they
can do more amazing things. We are seeking a detail-oriented, thorough, and
well-organized Inside Sales Quality Coach to join our growing EMEA eCommerce
Team in Barcelona.

The Inside Sales Quality Coach will support the Inside Sales Manager and
Supervisor in coaching a department of Inside Sales Representatives and SMB
Account Manager for EMEA in selling Lenovo products, services, solutions to
end customer and SMB customer (LenovoPRO) through inbound and outbound phone
calls and chats.

You will monitor, control and evaluate the quality of customer chats and phone
calls of the Inside Sales team to meet and exceed customer expectations and
sales quotas by selling our PSCD portfolio and the benefits of the full Lenovo
product catalog against the competition.

Responsibilities include:

Be a leader in building and developing processes driving client satisfaction,
operational efficiency, new account development, repeat sales, product
upgrades, problem resolution, sales campaign programs, and business controls
to maximize results. You will play a key role in coaching a team of Inside
Sales Representatives within Lenovo company as well as outside the company via
external vendor. The EMEA eCommerce Inside Sales Quality Coach will manage all
aspects of complex sales and drive the Inside Sales Representatives to close
whilst exceeding customer expectations. The successful candidate will have
demonstrated team building, leadership experience and proven outstanding sales
results.

#### Position Requirements:


• BS or BA degree; or equivalent experience
• 3+ years previous sales team leadership and/or quality coaching required
• 5-7 years of sales experience, inside sales and IT sales experience
preferred
• Multilingual, excellent verbal and written communication and collaboration
skills

Position Competencies/Preferred Skills:

• Coordination of internal quality coaching sessions, sales training,
development and performance management of Inside Sales team
• Handling customer complaints, inquiries and issues within the sales
department for smooth functioning
• Capability to effectively manage time, multitask, prioritize tasks and work
within deadlines with little supervision
• Ability to logically and efficiently structure ambiguous problems, identify
sources, conduct analysis, identify key insights and recommend actions
• Can provide correct answer, path, troubleshooting, or method for a positive
customer experience

About Lenovo

Lenovo is a multi-billion Fortune Global 500 company and a global technology
leader in driving Intelligent Transformation through smart devices and
infrastructure that create the best user experience. Lenovo manufactures one
of the world’s widest portfolio of connected products, including smartphones
(Motorola), tablets, PCs (ThinkPad, Yoga, Lenovo Legion) and workstations as
well as AR/VR devices and smart home/office solutions. Lenovo’s data centre
solutions (ThinkSystem, ThinkAgile) are creating the capacity and computing
power for the connections that are changing business and society. Lenovo works
to inspire the difference in everyone and build a smarter future where
everyone thrives.

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, colour, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.