#### Position Description:


Maternity backfill contract.

Support Services BMS, identify process gaps in Services and drive process
changes/improvements across EMEA.

• Support BMS for Services EMEA
•  Support EMEA BMS
• Track statuses of projects/initiatives in progress, support the project
teams with cost saving calculations
• Carry out administrative duties by consolidating data and preparing EMEA
overview
• Project management for chosen initiatives/projects
• Identify process gaps in Services Operation processes and drive process
improvements across EMEA
• Maintain/update the official EMEA Ops documentation/processes
• Create monthly newsletter for EMEA Service providers
• Internal compliance coordinator – maintain all process documentation for
services operations team, act as point of contact in case of internal audits
• Works cross functions and territories to ensure E2E team and process
alignments
• Coordinate/Drive clean order activities with Digital Transformation and
Service delivery teams
• Organize project workshops or other conferences

#### Position Requirements:


• Excellent skills with Microsoft Word Office, Excel, PowerPoint, Outlook etc.
• Minimum 2 year of experience in a customer support role
• Operations or Project management experience is an advantage
• Good communication and presentation skills (English)
• Ability to solve problems independently or driver the resolution
• Ability to manage time effectively
• Pay attention to detail

Base gross monthly salary from minimum 1500 EUR and above, depending on
experience + variable part

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.